Email Manager Portal - Enhancements
We have recently worked on a 90-day MLP to customize Email Manager Portal for our client.
Following enhancements were done to handle the volumes:
1. Bulk processing has been implemented to take action on multiple emails at a time.
2. Auto Resolve feature has been implemented to resolve cases based on From email or Subject.
3. Skip of case creation has been implemented based on subject or from email address
Please consider adding these to the product backlog if possible,
Updated: 24 Feb 2023 13:54 EST
Pegasystems Inc.
IN
These are awesome enhancements. Thanks for bringing this to our notice.
Would you mind posting some screenshots or send some in private message?
Updated: 24 Feb 2023 13:54 EST
Areteans
IN
Hi Raju,
I appreciate your feedback. Keep posting!
Adding to Vikas points
If you can share any use cases for the enhancements it will be helpful.
I would like to get a little more details, will contact you in private.
Updated: 24 Feb 2023 13:54 EST
Pegasystems Inc.
US
Great feedback! I'm definitely interested in hearing more details about your use case and how improvements could be made. Sid will be reaching out.