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Question

 Damini Pawar (DaminiP16722694)
Infosys

Infosys
IN
DaminiP16722694 Member since 2022 2 posts
Infosys
Posted: Dec 27, 2022
Last activity: Jan 11, 2023
Posted: 27 Dec 2022 14:21 EST
Last activity: 11 Jan 2023 9:21 EST
Closed

How to change stage after deadline using condition

I have SLA on first assignment and one outgoing flow action so my requirement is after deadline how to change stage to specific stage not next stage and that stage is alternate stage so how to change stage using condition.

Please suggest flow and conditions.

 

***Edited by Moderator Marissa to change type from Pega Academy to Product, added Product details and Capability tags***
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Pega Platform
Case Management

Posted: 1 year ago
Posted: 29 Dec 2022 3:19 EST
Srinidhi Mrithyunjayan (mrits1)
PEGA
Lead System Architect
Pegasystems Inc.
IN

@DaminiP16722694 Hi Damini,

PFB the steps to check the queue:

1. Launch the Admin Studio.

2. Select Agent Queues from below list

1

3. You will see the list of broken items for Service Level and its list, sort the list based on the date and click on the recent one to see the xml along with the error details.

 

2

 

Let us know what is the error message so we could help you out on why its not changing stage

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Posted: 1 year ago
Posted: 5 Jan 2023 12:11 EST
Swapnil Kamble (kambs1)
PEGA
Senior System Architect
Pegasystems Inc.
IN

@DaminiP16722694 : Please open the SLA which you have configured along with deadline and on the deadline there is a Action tab where you can select "Transfer/ RunActivity/Call Flow" etc.. I hope this will help you to meet your requirement. I have attached herewith screen shot for your reference. Thanks.

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Posted: 1 year ago
Posted: 11 Jan 2023 8:40 EST
Srinidhi Mrithyunjayan (mrits1)
PEGA
Lead System Architect
Pegasystems Inc.
IN

@DaminiP16722694 Can you please let me know the requirement around this flow, are you using a ticket or resume flow to reach this assignment? Seems like the AG is missing while the request is being queued for SLA. When the request lacks the AG then system checks the Batch requestor's AG and sets them. Can you change the Access Group of the Batch requestor to your Application specific Service AG and see if this works. (To access requestors Configure--> System-->General--> Requestors)

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