User is experiencing an error when trying to run Pega.

Multiple un-installs and re-installs are not fixing the issue.

Could not load file or assembly 'OpenSpan.Security, Version= Proprietary information hidden, Culture=neutral, PublicKeyToken=' or one of its dependencies. The system cannot find the file specified., Verbose Message: General Information

Diagnostic Info: Diagnostic.FullName: OpenSpan, Version= Proprietary information hidden, Culture=neutral, PublicKeyToken=f5db91edc02d8c5e Diagnostic.AppDomainName: OpenSpan.Runtime.exe Diagnostic.ApplicationName: OpenSpan.Runtime

Exception Information

1) Exception Information ********************************************* Exception Type: System.IO.FileNotFoundException Message: "Could not load file or assembly 'OpenSpan.Security, Version= Proprietary information hidden, Culture=neutral, PublicKeyToken=' or one of its dependencies. The system cannot find the file specified." FileName: "OpenSpan.Security, Version= Proprietary information hidden, Culture=neutral, PublicKeyToken=" FusionLog: "WRN: Assembly binding logging is turned OFF. To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1. Note: There is some performance penalty associated with assembly bind failure logging. To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog]. " Data: IDictionary (System.Collections.ListDictionaryInternal) with 0 items TargetSite: Void ReadRpaCredentials(System.String ByRef, System.String ByRef) HelpLink: NULL Source: "OpenSpan.Interactions" HResult: -2147024894

StackTrace Information *********************************************    at OpenSpan.Interactions.Robotics.PegaServerSettings.ReadRpaCredentials(String& userName, String& password)    at OpenSpan.Interactions.Robotics.PegaServerSettings.ReadRpaCredentials(SecureString& secureUserName, SecureString& securePassword)    at OpenSpan.Runtime.RuntimeLoader.mMainForm_Load(Object sender, EventArgs e)    at System.Windows.Forms.Form.OnLoad(EventArgs e)    at OpenSpan.RuntimeApplication.RuntimeForm.OnLoad(EventArgs e)    at System.Windows.Forms.Form.OnCreateControl()    at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)    at System.Windows.Forms.Control.CreateControl()    at System.Windows.Forms.Control.WmShowWindow(Message& m)    at System.Windows.Forms.Control.WndProc(Message& m)    at System.Windows.Forms.ScrollableControl.WndProc(Message& m)    at System.Windows.Forms.Form.WmShowWindow(Message& m)    at System.Windows.Forms.Form.WndProc(Message& m)    at OpenSpan.RuntimeApplication.RuntimeForm.WndProc(Message& m)    at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)    at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)    at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)