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Question

 charan teja kotagiri (charantejak)
Acel Solutions PVT LTD

Acel Solutions PVT LTD
GB
charantejak Member since 2018 10 posts
Acel Solutions PVT LTD
Posted: Sep 19, 2022
Last activity: Sep 23, 2022
Posted: 19 Sep 2022 8:34 EDT
Last activity: 23 Sep 2022 13:37 EDT
Closed
Solved

Digital Messagining

Hi,

Please let me know how we can test Digital messaging in Pega. And how we can connect to live agent.

 

Regards,

Charan.

***Edited by Moderator Marissa to add Capability tags***
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Pega Platform
Pega Cloud
Conversational Channels
Healthcare and Life Sciences
Citizen Developer

Accepted Solution

Posted: 2 years ago
Updated: 2 years ago
Posted: 22 Sep 2022 7:51 EDT
Updated: 23 Sep 2022 13:37 EDT
Mireille Dallaire (MireilleDallaire)
PEGA
Senior Software Quality Engineer, Customer Service Digital
Pegasystems Inc.
CA

Hello @charantejak, and thank you for your interest in the Digital Messaging Service. You can find more on enabling the service at https://docs-previous.pega.com/conversational-channels/87/configuring-digital-messaging-channel-security

Please note that once you submit your request, it will undergo a qualification process to verify licensing and system requirements are met.

Kind regards,

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