Question
Wipro Ltd
GB
Last activity: 18 Oct 2023 13:59 EDT
Create Child Case: The class of the child work object is not specified
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Create Child Case: The class of the child work object is not specified
The Create Service case process has an automated Create case step Create Service case configured to create a Service case.
Expected child Case creating to contain Service But found
Challenge Incomplete
Accepted Solution
Updated: 15 Apr 2024 12:30 EDT
Cognizant Technology Solutions
GB
I too faced the same issue. This error is coming because you've not chosen a service provider. No service provider is available in the location that you provided in the earlier screen.
What I did to correct it was to choose a location (city, state) in the US in the previous screen.
If you do so, "select service provider" screen wont be blank. It will show available service providers in that area. Then you need to choose a service provider by clicking a button provided at the last column of any one of service provider.
I have attached the list of service providers used in this case, you may choose any of the city and state provided in the list.
Labb Consulting
GB
@Albert Can you provide which city/state you selected as they are not available in the attachment? I am facing the same issue.
Thanks
Matthew
Cognizant Technology Solutions
GB
@MatthewP16730706I'm so sorry, I had attached wrong file earlier. Thanks for pointing this out.
I have attached right excel file now. You may choose any city and state from the attached list. For eg: city-Boston, State-MA
Labb Consulting
GB
@Albert Thank you, that file seems correct now.
Another way around this issue is to edit the case design. Clear the case type field where you specify the class/case of the child, then reselect and resave the case designer. It seems that the re-save did the trick for me.
Thanks
Matthew
dotcube
SK
@MatthewP16730706 hi, what do you mean by that? Can you make and attach some screenshots, please? I still cant get past this. Choosing a location doesnt help here…
thanks
Charter Communications
US
@JurajV16657002 Selecting a city/state also did not work for me. However, Mathews suggestion did work for me.
Further clarification on what Mathew mentioned is as follows..
1) Go back to the Assistance Request case type
2) Click the Create Service case step in the Create Service case process (the step you just set up in part 1 of this exercise).
3) Under Create the following case dropdown (where you set it to Service in step 1), change to "Select..." then save your application. Then change it back to "Service" and save your application again.
This worked for me.