Question
Amex
US
Last activity: 2 Mar 2022 4:29 EST
Is there a way to stop the SLA agent processing in Disaster Recovery environment.
Hello Pega team,
Please let me know if there is way to stop the SLA agent processing in Disaster Recovery environment. our application has two production environments i.e IPC2 and IPC1 in normal situation our application runs in IPC2 environment , in disaster situation our application stopped running in IPC2 and start running in IPC1 environment IPC1 environment is called DR environment Whenever we move our application from IPC2 to IPC1, we want to stop SLA agent processing in IPC1
Updated: 2 Mar 2022 4:29 EST
Lventur
IN
Only one option to disable SLA agent is, you could disable SLA agent in agent schedule. Attached screen shot for reference.
You could remove enable check box selection for ServiceLevelEvents agent in agent schedule, then SLA agent will not process any scheduled items - SLA agent will be completely turned off.. But for this we are not having any automated way, you might need to turn off and turn on the ServiceLevelEvents agent schedule configuration based on your need.
