Discussion
Hcl Technology
IN
Last activity: 27 Jan 2016 10:13 EST
How to automate agent monitoring in multinode environment.
Hi All,
Agent can be monitored by SMA which is a manual activity. Support team has to spent time to monitor these teams. We would like to implement automated solution which can monitor agents in all nodes and can send a notification if agent is down or got exception.
Please suggest idea how to implement this solution.
Thanks
Gaurav
Pegasystems Inc.
IN
Areteans Technology
IN
Pegasystems Inc.
IN
>>> would AES do this ??
- I'm not sure but I think No. Please correct me otherwise. Thank you!
Pegasystems Inc.
US
Configured properly, agent failure will trigger two notifications from AES. First, when agent 'dies' a PEGA0010 (agent failure) alert is sent to AES. AES recognizes PEGA0010 and associates it to agent failure scorecard, and emails the agent failure scorecard to whomever has subscribed to it.
Each monitored node sends AES the count of runnable agents every two minutes in the HLTH0001 health status message. Inside AES one configures decision table rules to evaluate agent count for each node. Properly configured, you track the exact number of agents and consider it 'critical' if you have more or fewer agents than expected. The health status messages trigger health status change svcorecards
would the link copied below be of use?
https://community.pega.com/knowledgebase/release-note/view-agent-activity-and-status-more-efficiently
triggering a notification based on the property 'pyAgentStatus' value may be a start to spike with.
Please share your thoughts, Thank you!