Question
IQZ Systems LLC
US
Last activity: 21 Jun 2022 7:22 EDT
NBA Customer Journey - Not able to configure entry level criteria for a journey stage
Hello,
Im trying to configure entry level criteria for customer journey stage. I just defined a simple criteria like (age is > 20), Its allowing me to save but when I comeback and see, the criteria is missing (ideally its not being saved). When I trace it I found the error attached.
One more thing I noticed is the customer journey related attributes, action context are missing in my action rule. Am I missing any configuration?
we are on 8.6 version.
Thanks in advance
sathish
***Edited by Moderator Marije to add Capability tags***
Pegasystems Inc.
US
@SathishV8121 Hi Sathish
Let me try to respond to these two questions separately
i) ActionContext property: This is introduced in CDH 8.5 and is related to Multi-Level Decisioning for NBA Designer. It is not directly related to Customer Journeys or Journey related features. This would be displayed in Action rule form only when multiple contexts are configured in Context Dictionary(at least two contexts). I believe you had only one configured and that could be the reason ActionContext is not visible. It is intentionally hidden for Single context configurations. If you find any other attributes missing, let me know.
ii) Entry Criteria for Customer Journey Stage : This looks like a genuine issue and as you have shared, it could have been caused due to treatment loading logic specific to Customer Journey -> Action association. I may need further details on this to guide you. You can try running the data page directly from Dev Studio with the parameters in the screenshot and see what is causing the issue. "NoJourneyTreatments" section would be loaded on the data page, so any error on the data page can impact section rendering. However, this may have been a symptom of the Criteria issue, but not the reason. Feel free to reach out to Product support via SR for debugging assistance if needed.
Let me know if you have further questions or if you find the exact error message for data page load.
Thanks,
@SathishV8121 Hi Sathish
Let me try to respond to these two questions separately
i) ActionContext property: This is introduced in CDH 8.5 and is related to Multi-Level Decisioning for NBA Designer. It is not directly related to Customer Journeys or Journey related features. This would be displayed in Action rule form only when multiple contexts are configured in Context Dictionary(at least two contexts). I believe you had only one configured and that could be the reason ActionContext is not visible. It is intentionally hidden for Single context configurations. If you find any other attributes missing, let me know.
ii) Entry Criteria for Customer Journey Stage : This looks like a genuine issue and as you have shared, it could have been caused due to treatment loading logic specific to Customer Journey -> Action association. I may need further details on this to guide you. You can try running the data page directly from Dev Studio with the parameters in the screenshot and see what is causing the issue. "NoJourneyTreatments" section would be loaded on the data page, so any error on the data page can impact section rendering. However, this may have been a symptom of the Criteria issue, but not the reason. Feel free to reach out to Product support via SR for debugging assistance if needed.
Let me know if you have further questions or if you find the exact error message for data page load.
Thanks,
Deepak
Updated: 21 Jun 2022 7:22 EDT
_VOIS
IN
Hi @bands1,
We are facing a similar issue and on top of that, we cannot see the JourneyStages Field. Can you lmk if there's a fix for this or if there are some changes required from our end?
@SathishV8121 please lmk if you were able to resolve it and the steps involved.
Note: I have followed the Academy steps and procedures to implement the same and we are using Pega 8.7.
