@Shaikk17193357 Yes, a journey in Pega CDH can have multiple instances for the same customer if the business case permits it, such as when a customer makes two separate bookings. When a customer has multiple active journey instances and is at different stages in each, CDH evaluates actions separately for each instance based on the context of that journey. The system uses the journey-specific data and the customer’s overall profile to determine the NBA for each instance. If conflicts arise, such as contradictory actions for the same customer, CDH's prioritization rules and arbitration framework resolve them based on criteria like eligibility, suitability, and priority. This ensures that the customer experience remains consistent and personalized across all journey instances.