Question
Pega
IN
Last activity: 6 Jul 2020 8:31 EDT
Unable to login into pega mobile url when opened in browser
Hi,
After building my mobile app i am trying to open the url from build (Share this app URL ) option and providing my user credentials when it shows I login credentials are wrong.
Thanks
Raghunatha Bende
Pegasystems Inc.
IN
Hi Raghunatha,
Is this happening with a specific user or any user who have access to this system? Do you see any errors in the logs file?
Regards,
Vijay
Pega
IN
Hi Vijay,
It is happening for all users even with administrator user i cannot login into the URL shared(this is an Pega Hackathon community edition).
Raghunatha Bende
Pegasystems Inc.
US
- Can you make sure the user / users in question are pointed to the correct access group ?
- And the access group -- has the "case worker" portal as its default ?
- What happens when you use the same operator to login on the desktop -- what portal does it load ?
- Like Vijay asked -- have you been able to notice any errors in the logs ?
Updated: 6 Jul 2020 8:31 EDT
Pega
IN
Hi,
I tried to login using same operator in desktop which gives below error
This email address appears to be inactive and can not be used to log in. If you feel you are receiving this message in error, please send an email to Support.
Access group has UserPortal defined and it shows properly if i use PRServlet URL and
Access denied. Operator does not have access to the app: MY84HRAPP 2020-07-05 22:35:41,601 [se-nio2-9443-exec-39] [ STANDARD] [ ] [ My84HRApp:01.01.01] (oup.Code_Pega_Requestor.Action) ERROR htimnknp.pegace.net| Proprietary information hidden MobileUser - Failed to switch access group or portal: Access denied. Operator does not have access to the app: MY84HRAPP 2020-07-05 22:35:42,031 [sse-nio2-9443-exec-2] [ STANDARD] [ ] [hentication:01.01.01] (ngineinterface.service.HttpAPI) ERROR htimnknp.pegace.net| Proprietary information hidden - Login terminated because a pre-authentication activity or policy failed.
I created this operator and assigned new application and assigned with single access group but below error message displays that it is trying to switch the access group.
Hi,
I tried to login using same operator in desktop which gives below error
This email address appears to be inactive and can not be used to log in. If you feel you are receiving this message in error, please send an email to Support.
Access group has UserPortal defined and it shows properly if i use PRServlet URL and
Access denied. Operator does not have access to the app: MY84HRAPP 2020-07-05 22:35:41,601 [se-nio2-9443-exec-39] [ STANDARD] [ ] [ My84HRApp:01.01.01] (oup.Code_Pega_Requestor.Action) ERROR htimnknp.pegace.net| Proprietary information hidden MobileUser - Failed to switch access group or portal: Access denied. Operator does not have access to the app: MY84HRAPP 2020-07-05 22:35:42,031 [sse-nio2-9443-exec-2] [ STANDARD] [ ] [hentication:01.01.01] (ngineinterface.service.HttpAPI) ERROR htimnknp.pegace.net| Proprietary information hidden - Login terminated because a pre-authentication activity or policy failed.
I created this operator and assigned new application and assigned with single access group but below error message displays that it is trying to switch the access group.
2020-07-05 23:20:51,519 [se-nio2-9443-exec-42] [ STANDARD] [ ] [ KYC:01.01.01] (oup.Code_Pega_Requestor.Action) ERROR htimnknp.pegace.net| Proprietary information hidden MobileUser - Access denied. Operator does not have access to the app: KYC 2020-07-05 23:20:51,519 [se-nio2-9443-exec-42] [ STANDARD] [ ] [ KYC:01.01.01] (oup.Code_Pega_Requestor.Action) ERROR htimnknp.pegace.net| Proprietary information hidden MobileUser - Failed to switch access group or portal: Access denied. Operator does not have access to the app: KYC 2020-07-05 23:20:51,913 [se-nio2-9443-exec-39] [ STANDARD] [ ] [ PegaRULES:8] (oup.Code_Pega_Requestor.Action) ERROR ip-172-31-48-222.ec2.internal| Proprietary information hidden|Rest|mobile|v1|search_cache966a783150bf9beaf0f6306037761a06|AY5601471ZTZB7MQQ9UH4J3UYKY0V4JYYA - Access denied. Operator does not have access to the app: KYC 2020-07-05 23:20:51,913 [se-nio2-9443-exec-39] [ STANDARD] [ ] [ PegaRULES:8] (oup.Code_Pega_Requestor.Action) ERROR ip-172-31-48-222.ec2.internal| Proprietary information hidden|Rest|mobile|v1|search_cache966a783150bf9beaf0f6306037761a06|AY5601471ZTZB7MQQ9UH4J3UYKY0V4JYYA - Failed to switch access group or portal: Access denied. Operator does not have access to the app: KYC 2020-07-05 23:21:58,335 [egaRULES-MasterAgent] [ STANDARD] [ ] [ ] ( internal.async.Agent) INFO - System date: Sun Jul 05 23:21:58 EDT 2020 Total memory: 4,187,619,328 Free memory: 2,596,573,848 Requestor Count: 122 Shared Pages memory usage: 0% Current number of threads: 299
1
Thanks,
Raghunatha Bende