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Question

 Divya Bhavani Miryala (Divya Miryala)
Hexaware
Senior software Engineer
Hexaware
IN
Divya Miryala Member since 2013 3 posts
Hexaware
Posted: Sep 10, 2019
Last activity: Sep 10, 2019
Posted: 10 Sep 2019 3:17 EDT
Last activity: 10 Sep 2019 5:07 EDT
Closed

views Tab in Case type rule

Hi All,

Can anyone please help me to understand usage of views tab in case type rule. I have a scenario to display an independent section through out the case life cycle. Can i go with adding a view in case type rule. TIA.

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Case Management

Posted: 5 years ago
Posted: 10 Sep 2019 3:47 EDT
Marc Lasserre (MarcLasserre_GCS)
PEGA
Technical Account Manager
Pegasystems Inc.
FR

Hello,

I think the VIEW tab on case type rule is to define how Create, Perform harnesses will look like for example: https://community.pega.com/sites/default/files/help_v81/procomhelpmain.htm#case-management/case-designer/cm-adding-meaningful-data-to-a-case-tsk.htm

I guess your SECTION will have to be added on all those views if it has to be visible every time. 

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Posted: 5 years ago
Posted: 10 Sep 2019 5:07 EDT
Divya Bhavani Miryala (Divya Miryala)
Hexaware
Senior software Engineer
Hexaware
IN

Thanks Mark for the response. if I update existing views ( Create, Edit, Review ) those are coming under action menu. But my requirement is to display beside assignment. we are using customer service framework, the position of my section should not change even though new intent task has been initiated.

 

 

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