Question
LTIMindtree
IN
Last activity: 27 Aug 2019 9:49 EDT
Broken Agents from which class i can browse and how can re queue it
Broken Agents from which class i can browse and how can re queue it
Accepted Solution
Pegasystems Inc.
IN
In 7.3.1, You can re-queue the broken queue items from the Queue Management landing page.
Designer Studio -> System -> Operations -> Queue Management
Select Broken button and select the queue items which do you want to re-queue and press Re-Queue button
Pegasystems Inc.
FR
Hello,
What Pega version are you using? Maybe this could help: https://collaborate.pega.com/question/requeue-agent
Accepted Solution
Pegasystems Inc.
IN
In 7.3.1, You can re-queue the broken queue items from the Queue Management landing page.
Designer Studio -> System -> Operations -> Queue Management
Select Broken button and select the queue items which do you want to re-queue and press Re-Queue button