Question
Ernst & Young LLP
IN
Ernst & Young LLP
Posted: Jun 5, 2017
Last activity: Jun 13, 2017
Last activity: 13 Jun 2017 8:50 EDT
Closed
Broken Queue in Agent
When any processing fails, the item moves to broken queue.
Does all the items in Broken Queue and in the normal queue from where agent picks up the entry belong to Same or different TABLE, i.e, entry in broken queue and normal queue stays in same or different table?
Posted: 8 years ago
Cognizant Technology Solution
Cognizant Technology Solution
US
Posted: 8 years ago
BUPA
BUPA
AU
Broken Queue can be monitored from Process & Rules > Tools > Work Admin > Broken Queue Items. You can see the class mapped to this Report. Once you open the class record and check the DB connection, you can very the table name.
All the items reside in the same table namde pr_sys_queues table. Wherher an item is successful or broken that is determined by pyitemstatus column.