How to set the Queue item status programmatically to Scheduled/Broken-Process in the agent activity based on the response from the service
We have an agent configured to run asynchronously (using Agent Queue Management) and agent invokes a SOAP Service to upload the documents in Content Management ( here we have a separate application 'A' which uploads the document to CM). Agent is working fine if there is any connectivity issues with the Connect-SOAP which sets the Queue item to Broken-Process after attempting the pyMaxAttempts.
We have some business exceptional scenarios where the Connect-SOAP connectivity is good but when the Application 'A' calls a web service internally to upload the document to CM and the CM throws some errors the service response to our agent (Connect-SOAP) sends the error code with proper message In this scenario will have to force the queue item to run again ( change the queue item status to Scheduled) or change the status to Broken-Process so that prod support team will requeue the item after data fix. But right now the status of the queue item chnages to Success even though there is unsuccessful error code. We tried to set the Queue item status manually to "Scheduled" in agent activity the master agent is overwriting the status to Succes as there is no issue with the agent.
I hope the above explanation is giving proper information else let me know will try to elaborate more.
In short, how to programmatically set the queue item status
Accepted Solution
Virtusa Corporation
US
I am able to resolve this issue by setting the Page-Set-Message on the Primary page belongs to PR_SYS_QUEUE table. System or master agent will automatically set the corresponding queue item either to Scheduled or Broken Process based on the pyMaxAttempts
GovCIO
US
Hello Ganesh,
I saw there is an OOTB java code for re-queuing and you can try using in a function or an activity. Just check this code and see whether it solves your requirement. If you are already aware of it, please ignore it.
/*
PRQueueManager qm = tools.getThread().getQueueManager();
StringMap opts = new HashStringMap();
opts.putString("Remove", "true");
opts.putString("Lock", "false");
ClipboardPage p= qm.dequeue(strKey, opts);
if (p== null) {
messageList.append("Error: Item not found in queue");
bErrors = true;
}
p.putString("pyItemStatus", "Scheduled");
qm.enqueue(p);
*/
***strKey denotes pyItemId of the broken entry.
Another approach:
1) Build a function: requeueItem() with below java code and call it.
==================================================================
PRQueueManager qm = tools.getThread().getQueueManager();
return qm.repair(ItemID);
==================================================================
where ItemID is the Agent Queue Item ID. Eg: SYSTEM-QUEUE-DEFAULTENTRY121313130000
2) Fetch all the items from the pr_sys_queues table where the status is "Broken-%"
3) Iterate on each broken item
4) Call the above function by passing the Item ID
Thanks,
Ravi Kumar Pisupati.
Virtusa Corporation
US
Thank you Ravi for the information.
I am able to resolve this issue by setting the Page-Set-Message on the Primary page belongs to PR_SYS_QUEUE table. System or master agent will automatically set the corresponding queue item either to Scheduled or Broken Process based on the pyMaxAttempts
Accepted Solution
Virtusa Corporation
US
I am able to resolve this issue by setting the Page-Set-Message on the Primary page belongs to PR_SYS_QUEUE table. System or master agent will automatically set the corresponding queue item either to Scheduled or Broken Process based on the pyMaxAttempts