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Question

 Markus Moranz (moram)
PEGA
Principal Enterprise Architect
Pegasystems Inc.
DE
moram Member since 2019 11 posts
PEGA
Posted: Jun 12, 2019
Last activity: Feb 25, 2020
Posted: 12 Jun 2019 10:31 EDT
Last activity: 25 Feb 2020 1:48 EST
Closed

Is Skype for Business Inbound Call Handling solved and possible with Pega?

Hi,

is there any experience or existing solution for integration of Pega Platform with Skype for Business for inbound Call handling?

Use case: Skype for Business is used for Telephony by CSR and cases should be initiated from these initiated Skype phone calls.

What can be path to solution?

Regards

Markus

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