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Question

 Declan Chellar (CHELLAR)
Analysis Fu
Business Architecture Consultant
Analysis Fu
ES
CHELLAR Member since 2007 1 post
Analysis Fu
Posted: May 29, 2019
Last activity: May 30, 2019
Posted: 29 May 2019 9:52 EDT
Last activity: 30 May 2019 7:28 EDT
Closed

Effect of setting your availability

Hello.

I am looking for further information relating to a user setting their availablity beyond what is covered in the following article:
https://community.pega.com/sites/default/files/help_v731/procomhelpmain.htm#designer-studio/profile/ds-setting-availability-tsk.htm

I understand that this feature will assign future tasks to the target assignee while the user is unavailable. However:

  1. Will it also automatically transfer any open assignments in my worklist to the target assignee?
  2. Will the target assignee also replace me as the Participant Workparty in any open cases?

Kind regards.

Declan Chellar

***Edited by Moderator Marissa to update platform capability tags****

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Dev/Designer Studio
Case Management

Posted: 5 years ago
Posted: 30 May 2019 7:28 EDT
Carissa Wenhardt (CarissaW_GCS)
PEGA
Senior Principal Engineer, Technical Support, Industry Apps
Pegasystems Inc.
US

The availability settings would only be used for the routing of new assignments when the routing activity uses the CheckAvailability parameter. It will not change the ownership of existing assignments.

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