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Question

 Satish Kumar Lade (SatishKumarL5551)
Areteans

Areteans
NZ
SatishKumarL5551 Member since 2018 50 posts
Areteans
Posted: May 14, 2019
Last activity: Oct 7, 2019
Posted: 14 May 2019 22:44 EDT
Last activity: 7 Oct 2019 12:40 EDT
Closed

Email Listener vs Email Channel Interface

In what manners do email listener and email channel interface differ. Can anyone suggest when to use the email listener and when to use email channel interface.We have a requirement to create a case when there is an inbound email which I hope email listener does but would like to know which is the best option to implement this feature.

I see Pega Help which says email IVA needs license. How to confirm if email IVA is ready to use for my application or not.

Any suggestions are appreciated.

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Data Integration

Posted: 5 years ago
Posted: 17 May 2019 7:39 EDT
Marc Lasserre (MarcLasserre_GCS)
PEGA
Technical Account Manager
Pegasystems Inc.
FR

Hello,

I believe you should be using Email Listener for your requirement but maybe you should be looking into those articles as well for your knowledge: https://community.pega.com/knowledgebase/articles/manage-and-communicate-more-easily-iva-email-82

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