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Question

 Uday Santosh Arisetty (Uday Arisetty)
TCS
Uday Santosh Arisetty
TCS
GB
Uday Arisetty Member since 2023 1 post
TCS
Posted: May 13, 2019
Last activity: Aug 2, 2019
Posted: 13 May 2019 7:24 EDT
Last activity: 2 Aug 2019 6:17 EDT
Closed

Send corr Agent is not retaining Emails when SMTP is down

When the SMTP connectivity is down or failing, the email queue items are not being retained by pega and it is not even passing the queue item to fix correpondence error for getting it re-queued. Items being processed as vague items, instead of re-queued.

***Edited by Moderator: Pallavi to update platform capability tags***

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