Question
Nationwide Building Society
GB
Last activity: 12 Jun 2019 8:32 EDT
Openspan Service Issue
Hi Team,
There is one RPA application of ours written in Openspan version 7.1, this application targets to launch another application (ex: Test.exe), on click of one button given in UI form.
This application was running fine since 5-6 months, but now we are facing one issue while launching test.exe application on button click. This test.exe is a separate desktop application that connects with web service to fetch some data.
We have investigated through logs that while clicking on button to launch test.exe below exception is getting logged:
Exception logged in DB below (using SQL to log exceptions):
->Exception Type: OpenSpan.Common.Memory.SharedMemoryInitializationException
Message : Unable to open private shared memory. Verify that service 'OpenSpan Services' is running
Time Stamp : 03/04/2019 09:27:38
Source : OpenSpan.Common
Method : Void .ctor()
Machine Name:
AUTOMATIONSTEP EXECUTIONSTATUSCODE EXECUTIONSTATUSCODEDESCRIPTION
RAEUCAE000004:Starting Test 0 ->Exception Type: OpenSpan.Common.Memory.SharedMemoryInitializationException
Message : Unable to open private shared memory. Verify that service 'OpenSpan Services' is running
Time Stamp : 02/04/2019 10:05:44
Source : OpenSpan.Common
Hi Team,
There is one RPA application of ours written in Openspan version 7.1, this application targets to launch another application (ex: Test.exe), on click of one button given in UI form.
This application was running fine since 5-6 months, but now we are facing one issue while launching test.exe application on button click. This test.exe is a separate desktop application that connects with web service to fetch some data.
We have investigated through logs that while clicking on button to launch test.exe below exception is getting logged:
Exception logged in DB below (using SQL to log exceptions):
->Exception Type: OpenSpan.Common.Memory.SharedMemoryInitializationException
Message : Unable to open private shared memory. Verify that service 'OpenSpan Services' is running
Time Stamp : 03/04/2019 09:27:38
Source : OpenSpan.Common
Method : Void .ctor()
Machine Name:
AUTOMATIONSTEP EXECUTIONSTATUSCODE EXECUTIONSTATUSCODEDESCRIPTION
RAEUCAE000004:Starting Test 0 ->Exception Type: OpenSpan.Common.Memory.SharedMemoryInitializationException
Message : Unable to open private shared memory. Verify that service 'OpenSpan Services' is running
Time Stamp : 02/04/2019 10:05:44
Source : OpenSpan.Common
Method : Void .ctor()
Machine Name:
As per the message we have seen that Openspan service is getting stopped. Restarting the same also not working as its coming again and again. Can you please help that why is it coming to all the systems, or please share any workaround which can be implemented here.
Thanks and Regards
***Edited by Moderator Marissa to update SR Details***
Pegasystems Inc.
US
I would suggest that you open a support request and have someone look at your system. In addition, I would suggest that you consider upgrading to a later version of Pega Robotics as 7.1 is quite old at this point. If you do open an SR, please report the number here for tracking purposes.
Pegasystems Inc.
JP
Hello Bhupesh and Thomas,
There is following post related to this error:
This problem had also been there with RAR version 8.0.1058, and an SR (SR-C8266) was subsequently raised. The SR appears to have been resolved with problem getting resolved upon upgrading to 8.0.1080.
However, we have this issue generated in 8.0.1088 today in 2 production machines. So it appears that the issue is still there, and we will be raising an SR for this on Monday after confirming the logs.
Please update in case an SR has already been raised for this issue.
Thank you!
Nationwide Building Society
GB
Hi,
Is there any update on this? We have not got any resolution from the SR-D6752 raised.
As per the comments from users, it doesn't seems that even the upgrade of application from 7.1 to 8.0.1080 can fix the issue.
Regards
Bhupesh
Pegasystems Inc.
IN
Hi Bhupesh,
I took a quick look into the SR and also had a quick chat with the engineer who worked on the SR.
During the investigation of that SR, it was determined that the issue occurred after applying KB updates so there was a distinct possibility that you could be experiencing a major issue that was resolved in 7.1.98 and later. See build notes for 7.1.98: https://community.pega.com/knowledgebase/cumulative-build-notes-pega-robotic-automation-71
Please upgrade in order to resolve that KB update issue. If you are still experiencing the issue in 7.1.98 or later, please create a new SR referencing SR-D6752.
Hope this helps!
Nationwide Building Society
GB
Thanks Lochan_DV for looking in to this issue.
With regard to this issue, earlier we suspected it to be related to KB updates in systems and so we asked few other teams to uninstall those updates from the impacted machines. As a result, the issue didn't occurred for few day but again user started to face the issue.
Also, we are running this openspan automation since 2017, but major issues started coming now a days (openspan service not running), we tried finding the history of this exception through logs and results were bit bizarre. There were multiple traces of similar error (service not running) present in error logs.
Now, not sure whether its KB updates or other issue, as if its KB updates then removing them would not be considered as permanent fix. It is scheduled activity which can anytime impact the automation.
Also, if its not just KB updates then what could be the other reason that is impacting the openspan services to stop.
Regards
Bhupesh
Pegasystems Inc.
US
Bhupeshj7652,
For the KB update issue, the permanent fix is to upgrade to 7.1.98 or later. Please keep in mind, you would run into issues if you install KB4056894 or any of its cumulative updates.
Aside from the KB update issue, we have seen cases where antivirus was interfering with the startup of our services and whitelisting us in the antivirus resolved.
Pegasystems Inc.
JP
Just a question, has 'OpenSpan Services' been renamed to 'Pega Notification Manager'??
Was trying to regenerate this issue on PEGA machine, where we have 8.0.2023 installed. Was able to regenerate the problem, except that the message came up as:
Message : Unable to open private shared memory. Verify that service Pega Notification Manager' is running
The service was not running indeed and we had used a simple adapter with start method as 'MonitorAll'.