Hi Satish,

To wait for one or more cases to reach a specific status:

1. In the Wait type list, select Case Dependency .

2. In the Wait for (Case type) lists that are displayed, define the type of cases on which the process waits:

   1. In the first list, select Any or All to indicate how many cases must reach a specific status before the process resumes.

   2. In the second list, select the case type from which the cases are created.

      Note: To select a case type that is not in the list, select Other from the Scope list, and then provide the class that defines the case type in the Class field.

   3. If the case type has more than one parent in your case type-hierarchy, select an option from the Scope list that identifies the instance on which the process waits.

3. Click To reach status.

4. In the field that is displayed, press the Down Arrow key and select a status value.

To wait for one or more cases to be resolved:

1. In the Wait type list, select Case Dependency.

2. In the Wait for (Case type) lists that are displayed, define the type of cases on which the process waits:

   1. In the first list, select Any or All to indicate how many cases must be resolved before the process resumes.

   2. In the second list, select the case type from which the cases are created.

      Note: To select a case type that is not in the list, select Other from the Scope list, and then provide the class that defines the case type in the Class field.

   3. If the case type has more than one parent in your case type-hierarchy, select an option from the Scope list that identifies the instance on which the process waits.

3. Click To be resolved.

   A case is resolved when the case status is set to a value that starts with the word "Resolved."

Hope this helps.

Regards,

Vikash