not able to pass offers thru REST SERVICE rt-container
Hi
We want to migrate from our current version 6.3 to 8.1. We have installed Pega Marketing 8.1 on a DEV environment.
In the context dictionary the class hierachy is the following: hh ( top level) - not primary, Customer (primary) , Account, Subscriber. Every class is associated with the class below.
I have created a suporting decision object attached to a real-time container ( active). The supporting decision uses a strategy created at customer level. In this strategy i am using an embeded strategy shape to iterate over Customer.Account and access a substrategy at account level.
In the account strategy i only bring in 5 propositions. No other rules.
The purpose of this test is to present to a customer (who has at least 1 account) a list of propositions suitable for each subscriber attached to that account. For example ( customer X, has 2 accounts. Each of these 2 accounts have 1 subscriber ). I'd like to see at customer level : propositions for subscriber 1 on account 1, and propositions for subscriber 2 on account 2.
For the sake of simplicity at this point i don't bring in the subscriber strategy.
If i test Customer Strategy using a Data Transform every thing works fine. But if i run the REST Service with customer id and container name i get No offers available.
<ContainerName>EliseTEST</ContainerName>
<Message>No offers available</Message>
<Status>OK</Status>
Hi
We want to migrate from our current version 6.3 to 8.1. We have installed Pega Marketing 8.1 on a DEV environment.
In the context dictionary the class hierachy is the following: hh ( top level) - not primary, Customer (primary) , Account, Subscriber. Every class is associated with the class below.
I have created a suporting decision object attached to a real-time container ( active). The supporting decision uses a strategy created at customer level. In this strategy i am using an embeded strategy shape to iterate over Customer.Account and access a substrategy at account level.
In the account strategy i only bring in 5 propositions. No other rules.
The purpose of this test is to present to a customer (who has at least 1 account) a list of propositions suitable for each subscriber attached to that account. For example ( customer X, has 2 accounts. Each of these 2 accounts have 1 subscriber ). I'd like to see at customer level : propositions for subscriber 1 on account 1, and propositions for subscriber 2 on account 2.
For the sake of simplicity at this point i don't bring in the subscriber strategy.
If i test Customer Strategy using a Data Transform every thing works fine. But if i run the REST Service with customer id and container name i get No offers available.
<ContainerName>EliseTEST</ContainerName>
<Message>No offers available</Message>
<Status>OK</Status>
If i only import propositions in the customer strategy and do not use the embeded strategy shape offers are geting passed in the response of the Rest Service.
Can you please help me understand what am i doing wrong ?
Thank you,
Elise
***Edited by Moderator: Pallavi to update platform capability tags***
***Edited by Moderator Marissa to update SR Details***
Pegasystems Inc.
US
If I were you, I would try to trace the REST service, which should give details which steps have been executed within the service activity.
Pegasystems Inc.
IN
Supporting Decision will not supported multi-level context. Supporting decision will work only under primary context. In the strategy we can't refer box shape and access the other level information.
Reason it's working when doing test run, may be in DT you are using, you have populated the required data model and test strategy will be working on that data model.
In case of actual real-time container execution, all the context level data is not populated.
Orange Romania SA
RO
Thank you Reddh,
If supporting decision is not suitable for this , what else can I use?
Pega is used in our company as a backend engine and it sends offers to a front-end application. So, I need a webservice ( Soap or Rest) to request offers from Pega and also to send offers from Pega to the UI.
I need the multilevel context so I can target customers/ accounts and subscribers.
thank you,
Elise