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Question

 Santanu Mandal (SantanuMan)
Cognizant

Cognizant
IN
SantanuMan Member since 2008 11 posts
Cognizant
Posted: Jan 18, 2019
Last activity: Jan 20, 2019
Posted: 18 Jan 2019 2:28 EST
Last activity: 20 Jan 2019 4:58 EST
Closed

Arabic language support for Pega WebChatbot

Dear Experts,

We are working on a project where Arabic language support is needed for Pega WebChatbot(for Customer Service). It seems that currently Arabic language is not supported by Text Analyzer rule and NLP will not work.

Can you please let us know if it is possible to use Arabic in WebChatbot? Any help is appreciated.

Thanks,

Santanu

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Pega Customer Service
Conversational Channels

Posted: 5 years ago
Posted: 18 Jan 2019 8:17 EST
Piotr Kulig (Piotr Kulig)
PEGA
Manager of Software Engineering, Customer Service Desktop & Self-Service
Pegasystems Inc.
PL

 

Hello,

for now Pega NLP analysis doesn't support such language.

Please check if "Google's DialogFlow Text Analyzer" component available in Pega Exchange supports the language you need. If not - you will need to implement your own 3rd party integration to do that. 

As WebChatbot is based on "MCP" framework (IVA engine) you are able to write your own custom Input analyzer (please note - it isn't TextAnalyzer rule) and do integration with some external system which supports this type of language.

Please follow this article which describes how to create such integration: 
https://community1.pega.com/community/pega-support/question/how-create-custom-conversational-channel-input-analyzer 

Piotr

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