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Question

 Hemalatha Medarametla (_Hemalatha_M)
Infosys Ltd

Infosys Ltd
IN
_Hemalatha_M Member since 2016 14 posts
Infosys Ltd
Posted: Jan 8, 2019
Last activity: Jan 10, 2019
Posted: 8 Jan 2019 14:17 EST
Last activity: 10 Jan 2019 6:42 EST
Closed
Solved

sending an email for both to and cc (i.e single or multiple email ids)

Hi

I need to send an email for both to and cc as a single mail. How to achieve this? I have tried by using CorrNew Activity by passing parameters but no luck. Can any one suggest on this?

Thanks in advance

Regards

hemalathaM.

***Edited by Moderator Marissa to update platform capability tags****

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Pega Knowledge
Low-Code App Development

Posted: 6 years ago
Posted: 8 Jan 2019 14:41 EST
Mahesh Midthuru (Mahesh Midthuru)
PEGA
Senior Principal Application Engineer, Customer Service Digital
Pegasystems Inc.
US

Hi Hemalatha,

Have you tried to provide the multiple email ids with comma separated instead of semicolon? If so how CorrNew activity is behaving. Also can you elaborate regarding the word single email that has been used in your post. Let's say i have emailid1 in To field and emailid2, emailid3 in CC field then the email should go to all the 3 persons.

Regards

Mahesh M

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Posted: 6 years ago
Posted: 9 Jan 2019 1:13 EST
Hemalatha Medarametla (_Hemalatha_M)
Infosys Ltd

Infosys Ltd
IN

Hi Mahesh

              My requirement  is the same as u said i.e Let's say i have emailid1 in To field and emailid2, emailid3 in CC field then the email should go to all the 3 persons.

                Please find the attached screenshot.I have configured in this way and while using CorrNew Activity,if i keep the flow rule in my check out ,then email is sent from my outlook email address not from the email id which i specified in the parameters of CorrNew Activity.

 

Regards

HemalathaM.

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Posted: 6 years ago
Posted: 9 Jan 2019 2:37 EST
Upendhar Vanaparthy (Upendhar)
Accenture
Tech Lead
Accenture
SG

Hi Hemalatha,

From your screenshot, I couldn't identify parameter FromParty value, please specify this value to send email from specific email address.

Also,getEmailSenderInfo is an activity being called inside the CorrCreate that is called from CorrNew activity which will fetch the account details for From email address, verify this activity to validate email from address.

In general getEmailSenderInfo will find an account of type Notify in Class group, check if this account type holds your outlook email address --> this could be a reason for mail being sent from your outlook email address.

Thanks

Upendhar V. 

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Accepted Solution

Posted: 6 years ago
Updated: 6 years ago
Posted: 9 Jan 2019 14:02 EST
Updated: 9 Jan 2019 14:01 EST
Hemalatha Medarametla (_Hemalatha_M)
Infosys Ltd

Infosys Ltd
IN

Hi 

    Issue is resolved.Please find the attached reference ..Thank you all for you help :)

 

 

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