Question
Mizuho Information & Research Institute, Inc.
JP
Last activity: 21 Oct 2018 21:47 EDT
When Agile Workbench integration to Agile Studio, Garbling occurs.
When Agile Workbench integration to Agile Studio, Garbling occurs.
procedure for reproducing is beloow.
1.Configure integration of Agile Workbench integration on your Application.
2.Add user story with multibyte characters Agile Workbench.
3.After save, Garbling occurs on Agile Workbench.
When Agile Workbench integration to Agile Studio, Garbling occurs.
procedure for reproducing is beloow.
1.Configure integration of Agile Workbench integration on your Application.
2.Add user story with multibyte characters Agile Workbench.
3.After save, Garbling occurs on Agile Workbench.
4.And Garbling occurs on Agile Studio.
Is there any solution?
***Updated by moderator: Lochan to update platform capability***
Accepted Solution
Mizuho Information & Research Institute, Inc.
JP
Hi Vitta-san
I appreciate your advice that my problem has been resolved.
I had set the character/text encoding to UTF-8.
I confirmed the Agile Studio API via REST service and confirmed that the character/text encoding was correct.
This problem reason was that differentcharacter/text encoding were set in the Rest connector on the Pega platform server side.
I add -Dfile.encoding=UTF8 at jvm to solve this problem.
Pegasystems Inc.
IN
Please make sure to set the corresponding text encoding setting between Pega platform server and AgileStudio server so that it correctly encodes and decodes these characters with the integration.
Mizuho Information & Research Institute, Inc.
JP
Dear Vitta-san
Thank you for your reply.
I changed the JVM encoding setting to the correct value between Pega platform server and AgileStudio server.
But the issue is not solved.
Are there any other encoding settings to change?
Pegasystems Inc.
IN
May I know what is the character/text encoding type that you have set?
Can you please give a try hitting the Agile Studio API via REST service (by getting the details from Operator profile -> Help Center -> Agile Studio API, example user stories service) from here or any other REST client tool to see whether the content is coming fine and isolate the issue whether it is in platform or Agile Studio end?
Accepted Solution
Mizuho Information & Research Institute, Inc.
JP
Hi Vitta-san
I appreciate your advice that my problem has been resolved.
I had set the character/text encoding to UTF-8.
I confirmed the Agile Studio API via REST service and confirmed that the character/text encoding was correct.
This problem reason was that differentcharacter/text encoding were set in the Rest connector on the Pega platform server side.
I add -Dfile.encoding=UTF8 at jvm to solve this problem.