Standard agent retrying immediately
We are in the process of configuring a standard agent for a retry functionality, to avoid locking issues. The requirement is that the retries shoud be spaced every 15 minutes. In te help it says:
"If a transient condition means that the item cannot be processed (such as if the work item is locked), the system queues the item again and the agent can try processing it the next time it wakes up."
We have seen that Pega does NOT reschedule the queue item. In stead, it retries immediately until it hits the maximum retry count.
Was there a setting we have missed or schould we create a ticket for this?
***Updated by moderator: Lochan to update platform capability***
Wipro
IN
Hi ,
I believe you have set "Minimum age for processing" parameter while putting task into Agent queue. Even after putting a value in this parameter, agent is trying Immediately is not expected as per documentation of agent-for-queue method. Please check ?
https://community.pega.com/knowledgebase/articles/about-queue-agent-method
-Rajesh
BPM Company
NL
Thank you for the aditional information. It wasn't clear from the help text that this number applied to all retries or just the first time it's picked up from the queue:
"MinimumAgeforProcessing - Optional. The minimum age of a queue entry in milliseconds before the agent tries to process it. The dequeueing process ignores (skips over) any entries that are newer than this value."
I think we can use the minimum age for processing setting to fulfill our requirement. I still think the help text needs to be improved, as it is clearly open for more than one interpretation.
Pegasystems Inc.
US