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Question

 Jaya Siva Naga Sita Rama Vamsi Varanasi (wamsi)
Capgemini

Capgemini
GB
wamsi Member since 2015 22 posts
Capgemini
Posted: Apr 17, 2018
Last activity: Apr 18, 2018
Posted: 17 Apr 2018 10:24 EDT
Last activity: 18 Apr 2018 19:01 EDT
Closed
Solved

Email Configuration issue

Dear Team,

I am trying to create the Email Channel in PRPC for which I need to send an email so that Case will create based on Pega AI capabilities.

I configured the email account through Email wizard for my application, when I tried to test the connectivity, I am able to get the good response for sender but unable to get the good response for the receiver. I got failed messages. Please find the below message.

Status: Fail Configuration

Message : MessagingException caught to email server: javax.mail.MessagingExceptoion: connect failed.

Steps performed

Establish Session for email server - Success

Obtain store object - Success

Connect to email server - Fail

Disconnect - Not attempted.

Could you please suggest me for any clue.

***Edited by Moderator Marissa to update categories***

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Case Management
Robotic Process Automation

Accepted Solution

Posted: 6 years ago
Posted: 17 Apr 2018 21:40 EDT
Hari Chalamala (HariC16657817)
Learning

Learning
IN

Hello Vamsi,

Thanks for posting your query in PSC. Kindly check the below links for your reference:-

https://collaborate.pega.com/question/email-account-configuration-receiver-connectivity-failed

https://collaborate.pega.com/question/email-account-configuration-issue

Hope this helps,

Thanks,

Hari

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Posted: 6 years ago
Posted: 17 Apr 2018 21:59 EDT
Vikash Ranjan Karn (Vikash Karn)
Pegasystems Inc.
Senior Technical Solutions Engineer
Pegasystems Inc.
IN

Hi Vamsi,

 

Could you please attach the screen-shot of the email account configuration as there might be a mismatch in protocol used and the port number used. Please check the below link to verify the same:

https://community.pega.com/sites/default/files/help_v722/procomhelpmain.htm

Also please attach the complete stack trace.

 

Regards,

Vikash

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