Question
Alite International
RS
Last activity: 19 Apr 2018 9:25 EDT
How to get SLA interval properties?
How I can get interval values from SLA (e.g. Goal/Deadline hours) in Data Transform?
***Edited by Moderator Marissa to update categories***
Pegasystems Inc.
US
What type of SLA - overall, stage, assignment, etc? The data for overall work object SLAs would be on pyWorkPage. Stage SLA data would be on pyWorkPage.pxFlow(pzInternalStageFlow). Assignment SLA data would be newAssignPage.
Alite International
RS
Overall SLA.
Overall SLA. On pyWorkPage I see pySLAGoal and pySLADeadline as DateTime, which are already calculated based on business calendar, but I need interval value, before calculating pySLAGoal and pySLADeadline, in order to execute my own SLA adjustment.
For example:
Goal interval times: days=0;hours=6;minutes=0;seconds=0;
On pyWorkPage we have:
pxCreateDateTime=20180418T140000.000 GMT
pySLAGoal=20180419T110000.000 GMT
Where I can read this static value hours=6 in runtime, to avoid to have it defined on two places?
Pegasystems Inc.
US
I think you would need to open the SLA rule to get those values. What is the use case for needing to get this data? Maybe there is a different way to meet the requirement.
Pegasystems Inc.
IN
Hi,
For your requirement you can check with following when condition .pyAdjustSLATimes=="Interval" and if it’s true
Then may be you can try with below properties to get the interval values
.pyAdjustSLAGoalDays
.pyAdjustSLAGoalHours
.pyAdjustSLAGoalMinutes
.pyAdjustSLADeadlineDays
.pyAdjustSLADeadlineHours
.pyAdjustSLADeadlineMinutes
Thanks,
Arun