SLA rule is not getting invoked
Hello,
I created an SLA rule for an assignment shape. In that, we are calling the "Advance Flow" action to advance the process flow with a specific Flow Action.
SLA Goal and Deadline time is reached, but i dont see the Action being called. I still see the Assignment in the assignments table.
Is there any configurations required for the SLA rule to be invoked. Does the Ruleset need to be added into a any Application stack/Access Group?
We are using Pega 7.1.8 for our application. Appreciate any responses or pointiers on this.
Thanks,
Swami
***Updated by moderator: Lochan to add Categories***
Pegasystems Inc.
US
SLAs run in the context of the requestor. It is doubtful this is a ruleset stack issue.
Are there any restrictions defined in the Security tab of the Flow Action you are trying to Resume?
In any case, using an IE browser, launch SMA using: Designer Studio -> System -> Operations -> System Management Application
Check: Agent Management -> System Queue Management, specifically "Broken Process".
You should also check the logs to see if exceptions are being thrown.
You can try add debugging to your SLA. For example prior to "Advance Flow" you can call invoke the "HistoryAdd" Activity to see whether the SLA is truly being called.
Also - inspect the pyMinimumDateTimeForProcessing value for "Scheduled" Service Level records.
How do the values compare to the dates observed in the logs?
Is pyMinimumDateTimeForProcessing far the future perhaps?
INCESSANT TECHNOLOGIES
IN
1. Can you please check if the SLA rule was checked in after your changes ?
2. Also please check if Service Level Events Agent is up and running.
Cognizant
US
Hi,
I have the similar issue. The Actions that are mentioned to be performed once the Dead line is reached is not triggered. I do not have the access to the SMA. So what can i do to resolve this issue. Thanks in advance.