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Question

 Birupakhya lenka (Birupakhya)
Tech Mahindra
Tech Lead
Tech Mahindra
IN
Birupakhya Member since 2015 16 posts
Tech Mahindra
Posted: Nov 9, 2017
Last activity: Nov 19, 2017
Posted: 9 Nov 2017 4:24 EST
Last activity: 19 Nov 2017 8:44 EST
Closed

Basic Search

While am searching a case at Search for case , am getting below issue, please help me on this.

1) Not able to search the cases until user change the case as “Service request” ,its not working if select case as “ALL”.

2) If we select case as Service request also,its showing all cases

Thanks in advance

***Updated by moderator: Lochan to update Categories***

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Case Management

Posted: 7 years ago
Posted: 11 Nov 2017 18:42 EST
Manjunatha Anantharaju (Manju_PEGA)
British Telecom
Senior Pega Developer
British Telecom
IN

Hi Birupakhya,

Could you please let us know , where  you are trying to search the case , in designer studio or in any portal?

Are you getting any error messges, if so attach the screen shot.

 

Thanks,

Manju

 

 

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Posted: 7 years ago
Posted: 19 Nov 2017 8:44 EST
Lakshmi Venkatesh Kakumani (kakul)
PEGA
Associate Technical Solutions Engineer
Pegasystems Inc.
IN

Please share the PRPC version. Any framework that is being used? Share the issue in little more detail ( if possible with screenshots) 

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