Question
RBC
CA
Last activity: 9 Nov 2017 16:21 EST
Credential Store: Key not valid for use in specified state
Hi,
We have automations leveraging the credential store. After couple weeks, users encounter the following error when retrieving information from the credential store. Can anyone please help? Does that related to the decryption key on the credential store?
Hi,
We have automations leveraging the credential store. After couple weeks, users encounter the following error when retrieving information from the credential store. Can anyone please help? Does that related to the decryption key on the credential store?
Key not valid for use in specified state. Exception Information ------------------------------ System.Security.Cryptography.CryptographicException: Key not valid for use in specified state. at System.Security.Cryptography.ProtectedData.Unprotect(Byte[] encryptedData, Byte[] optionalEntropy, DataProtectionScope scope) at OpenSpan.Controls.CredentialStore.GetCredentials(String name, String& userName, String& password, String& domain) at OpenSpan.Controls.CredentialStore.IsCredentialSet(String name) ------------------------------
Any help is greatly appreciated.
Fiona
RBC
CA
Hi grona,
After the credential store is set up for a month or so, the user cannot retrieve the credentials from the credential store anymore. The user cannot even reconfigure the password via the UI. User has to manually delete the "AppInfo" file and reconfigure the credential store again.
Fiona
Pegasystems Inc.
US
This is usually an indication that the private key is missing or corrupt. The private key is stored in AppData\Local and if anything happens to it the only way to resolve the issue is to delete the appinfo file and start over again. I would try to find out what is happening on the machine to clear the key.