Parent Case not moving from Wait Shape
Hi,
I have parent case PC-1 and I created mulitple child cases through page list CC-1 , CC-2. And I applied wait shape at PC-1 giving options - Wait type as "Case Dependecy" , Case Type as "Child Case Type" , To reach status as "Resolved-Completed" , Scope as "Parent" and advance wait option as "Some work basket". And when i resolved my child cases PC-1 is not moving further and appreciate the reason cause and how can we debug the issue.
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Cotiviti
IN
Hi,
The processing of Parent case will be queued to an standard agent, can you please verify whether it is going to any broken queue. If yes, please fix it.
You mentioned that in advance wait option :some work basket", is it [email protected] or your application specific work basket.
Toyota Financial Services
AU
Hi,
As you mentioned in your post, Current Case is waiting for the child cases that got created using page list. So, the scope of the case dependency to be defined as "Current". If you have defined the scope as "Parent" then that defines case dependency on the sibling cases of the Current case not on the child cases scope.
Please try with the option "Current", i hope that will solve your issue and let me know if i am missing anything in your post.
Thanks
Sandeep P V