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Question

 Li Li (LiL95470)
W&W

W&W
DE
LiL95470 Member since 2015 21 posts
W&W
Posted: May 22, 2017
Last activity: May 24, 2017
Posted: 22 May 2017 7:19 EDT
Last activity: 24 May 2017 4:55 EDT
Closed

AES Tracer stops working

We use AES 7.2. We wolud like to extend some webservices to match our requirement. Occasionally, when running PRPC’s Tracer tool, the tool stops working. The trace could be started, but there are no any buttons to see. Please see the screenshot. I remeber three weeks ago i could still use the tracer.

Please help me to resolve the problem. Thanks!

***Updated by moderator: Lochan to add Categories***

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Data Integration
System Administration

Posted: 7 years ago
Posted: 22 May 2017 23:39 EDT
Kevin Zheng (KevinZheng_GCS)
PEGA
Director, Technical Support
Pegasystems Inc.
US

Interesting. Is this the only problem when this happens? What about other areas of the application? Will it self-recoverable after some time or it can never be recovered once it happens? It does look like a potential caching issue.

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Posted: 7 years ago
Posted: 23 May 2017 10:34 EDT
Kevin Zheng (KevinZheng_GCS)
PEGA
Director, Technical Support
Pegasystems Inc.
US

I don't think AES is related to this. If your system is like this consistently at the moment. I would suggest create a SR and have GCS engineer going through this in details. It could be potential caching issue or something environment related.

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Posted: 7 years ago
Posted: 24 May 2017 4:55 EDT
Vidyaranjan AV (Vidyaranjan) Senior Online Community Moderator
Pegasystems Inc.
IN

When you create an SR as suggested by Kevin, do share the SR number here so that we can tag it to the thread and it's helpful to the engineer who works on the it.

Thanks!

~Vidyaranjan

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