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Question

 Rutuja Pawar (RutujaP9)
HSBC

HSBC
IN
RutujaP9 Member since 2014 6 posts
HSBC
Posted: Jul 25, 2018
Last activity: Jul 25, 2018
Posted: 25 Jul 2018 1:52 EDT
Last activity: 25 Jul 2018 7:56 EDT
Closed

Tracer not working

Tracer is not working for my operator id. When I log in from other ids , tracer is working. Seems issue is with my id only. Can anyone please help?

***Updated by moderator: Lochan to update platform capability***

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System Administration

Posted: 6 years ago
Posted: 25 Jul 2018 2:22 EDT
Jakub Stando (Jakub)
PEGA
Director of Product Management
Pegasystems Inc.
PL

Hello,

Could you please check Pega Logs (RULES, Alert) from the time when you are trying to use tracer?  If there is any problem with tracer you will see details there.

How do you run tracer, for given activity?

 

Regards,

Jakub

 

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Posted: 6 years ago
Posted: 25 Jul 2018 5:02 EDT
Lakshmi Venkatesh Kakumani (kakul)
PEGA
Associate Technical Solutions Engineer
Pegasystems Inc.
IN

Check for the ClipboardViewer privilege(it is common for Clipboard and Tracer) as Simon mentioned and also have a look into the following: 

https://community.pega.com/knowledgebase/articles/troubleshooting-setting-tracer-privileges-ensure-all-tracer-icons-are​

Could be helpful

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