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Question

 Anahita Perugu (AnahitaP8703)
Nationale-Nederlanden

Nationale-Nederlanden
NL
AnahitaP8703 Member since 2017 1 post
Nationale-Nederlanden
Posted: Apr 7, 2017
Last activity: Apr 10, 2017
Posted: 7 Apr 2017 5:39 EDT
Last activity: 10 Apr 2017 16:59 EDT
Closed

CPM Perform harness rendering issue - Compilation Error

Hi,

We have upgraded from Pega 6.2 to Pega 7.2 recently . We had CPM portal so upgraded that also to 7.2. Now when we are trying to execute our flow from portal, we are getting harness fail error. We have saved as the latest OOTB ''CPMPerform'' harness from PegaCPMI-Work-Interaction into our application ruleset and tried executing - we were getting this error - Error(s) detected while generating java. Compiler reported: ---------- 1. ERROR in //opt/WAS/profiles/AppSrv01/temp/AppSrv01/wasap01/wasap01_PRPC/prweb.war/com/pegarules/generated/ProcessXSLT_071027_M_J_Gnia4_2wyx2U_GHKbA.java (at line 117) tFactory.setAttribute(javax.xml.XMLConstants.ACCESS_EXTERNAL_DTD, ""); ^^^^^^^^^^^^^^^^^^^ ACCESS_EXTERNAL_DTD cannot be resolved or is not a field ---------- 2. ERROR in //opt/WAS/profiles/AppSrv01/temp/AppSrv01/wasap01/wasap01_PRPC/prweb.war/com/pegarules/generated/ProcessXSLT_071027_M_J_Gnia4_2wyx2U_GHKbA.java (at line 118) tFactory.setAttribute(javax.xml.XMLConstants.ACCESS_EXTERNAL_STYLESHEET, ""); ^^^^^^^^^^^^^^^^^^^^^^^^^^ ACCESS_EXTERNAL_STYLESHEET cannot be resolved or is not a field ---------- 2 problems (2 errors) Compile failed.

This error is because of another section ''CPMTabNavigation'' of PegaCA-Work-Interaction present in the CPMPerform harness.

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Hi,

We have upgraded from Pega 6.2 to Pega 7.2 recently . We had CPM portal so upgraded that also to 7.2. Now when we are trying to execute our flow from portal, we are getting harness fail error. We have saved as the latest OOTB ''CPMPerform'' harness from PegaCPMI-Work-Interaction into our application ruleset and tried executing - we were getting this error - Error(s) detected while generating java. Compiler reported: ---------- 1. ERROR in //opt/WAS/profiles/AppSrv01/temp/AppSrv01/wasap01/wasap01_PRPC/prweb.war/com/pegarules/generated/ProcessXSLT_071027_M_J_Gnia4_2wyx2U_GHKbA.java (at line 117) tFactory.setAttribute(javax.xml.XMLConstants.ACCESS_EXTERNAL_DTD, ""); ^^^^^^^^^^^^^^^^^^^ ACCESS_EXTERNAL_DTD cannot be resolved or is not a field ---------- 2. ERROR in //opt/WAS/profiles/AppSrv01/temp/AppSrv01/wasap01/wasap01_PRPC/prweb.war/com/pegarules/generated/ProcessXSLT_071027_M_J_Gnia4_2wyx2U_GHKbA.java (at line 118) tFactory.setAttribute(javax.xml.XMLConstants.ACCESS_EXTERNAL_STYLESHEET, ""); ^^^^^^^^^^^^^^^^^^^^^^^^^^ ACCESS_EXTERNAL_STYLESHEET cannot be resolved or is not a field ---------- 2 problems (2 errors) Compile failed.

This error is because of another section ''CPMTabNavigation'' of PegaCA-Work-Interaction present in the CPMPerform harness.

When we remove this part of section from the harness the screen is rendered. but we need to have this section also. We also feel that this section has a function backend and that function is not getting generated. How can we make the function to be generated successfully ?

Please help us on this resolution.

Thanks In Advance!

***Updated by moderator: Lochan to update Categories***


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Pega Customer Service
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Posted: 7 years ago
Posted: 10 Apr 2017 2:12 EDT
Sibani Saidarsini (Sibani_GCS)
PEGA
Principal Engineer, Technical Support - 1:1 Customer Engagement
Pegasystems Inc.
IN

Hi Anahita,

Could you please send the snapshot of the section rule CPMTabNavigation at your end? What are the sections that are referred in this section?

What is the CS version at your end?

Regards,

Sibani Saidarsini

 

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Posted: 7 years ago
Posted: 10 Apr 2017 3:35 EDT
Anahita Perugu (AnahitaP8703)
Nationale-Nederlanden

Nationale-Nederlanden
NL

Hi Sibani,

Thanks for the response. Please find the attached CPMTabNavigation section rule.

The sections that are referred in CPMTabNavigation is

1) CPMInteractionDriverPanel

2) CPMTabbedNavigationGadget

The CS version is 7.2.2.

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Posted: 7 years ago
Posted: 10 Apr 2017 16:59 EDT
Amit Patel (Amit_Patel)
PEGA
Senior Director of Engineering, Customer Service
Pegasystems Inc.
US

Hi Anahita, if you are using CS 7.22 and the new Interaction Portal, you should not have to worry about the CPMTabNavigation Section at all. Those sections were used in the older CSR portal. The new portal uses the standard Perform harnesses, instead of the CPMPerform harness. Please refer to the CS 7.22 documentation on how to properly upgrade from an older version of CPM. The CSR portal is completely deprecated in this version of Customer Service and requires additional rulesets to work properly.

thanks  

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