Question
Virtusa
LK
Last activity: 16 Apr 2017 22:36 EDT
Work queue vs Work basket
What is the technical difference between work queue and workbasket? Is work queue some thing which is related with priority?
Pegasystems Inc.
US
Hi Sameera,
A workbasket is a queue of open assignments. Items in a workbasket can be processed in one of the following ways:
Manually — Qualified users can remove an assignment from the workbasket to work on it or transfer an assignment to another user's worklist.
Automatically — Your application can route assignments from a workbasket to a user's worklist based on schedules, due dates, skills, workloads, and other factors.
A work queue is the set of assignments in a workbasket; this is also called a backlog or the "contents" of the workbasket.
Hope this helps you.
Regards,
Mahesh
Pegasystems Inc.
IN
Hi Sameera,
Refer below link for the detailed explanation on workbasket.
http://thrinathjalamadugu.blogspot.in/2012/10/usage-of-workgroup-workbasket-in-pega.html
Pegasystems Inc.
IN
Work queue and Work basket are same and used interchangeably in Pega. Do you have any specific concerns/issue that you are facing ?