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Question

 Madhu Chalamaiah (_MadhuChalamaiah)
Rules cube
Lead Consultant
Rules cube
CA
_MadhuChalamaiah Member since 2013 11 posts
Rules cube
Posted: Jan 7, 2016
Last activity: Feb 22, 2016
Posted: 7 Jan 2016 12:48 EST
Last activity: 22 Feb 2016 16:23 EST
Closed
Solved

Advanced Agent is picking access from Requestor Type(PRPC:BATCH)

I have an advanced agent configured and added my Agent access group(include batch role).

Still agent is picking access group from requestor type which is PRPC Agents

Can some help me to correct this..

PRPC Version : 7.1.7

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Posted: 8 years ago
Posted: 7 Jan 2016 16:40 EST
Madhu Chalamaiah (_MadhuChalamaiah)
Rules cube
Lead Consultant
Rules cube
CA

Hi Carissa,

Thanks for your time and reply.

Yes Agent Schedule also shows the configured Access group. But still at run time PRPC:BATCH access group is assigned for requestor.

Madhu

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Posted: 8 years ago
Posted: 8 Jan 2016 5:38 EST
Marc Lasserre (MarcLasserre_GCS)
PEGA
Technical Account Manager
Pegasystems Inc.
FR

Hi Madhu,

How did you identified which AccessGroup was used by the Agent requestor ? Do you have anything on the log, did you trace the execution or can you see a failing instance ? Can you share a print screen with the evidence.

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