'Auto queue management' for advanced agent
How can I leverage auto queue management check-box for Advanced agent
Accepted Solution
Pegasystems Inc.
IN
Hi Dilipan,
The following link should help you obtain the information Kevin was referring to:
diff betw advanced agent mode and standard agent mode
Hope this helps. Please feel free to write to us in case you face difficulties.
~Vidyaranjan A V | Community Moderator | Pegasystems Inc.
Pegasystems Inc.
US
Please refer to this link: https://pdn.pega.com/forums/forum-faq-general-rules-expectations/diff-betw-advanced-agent-mode-and-standard-agent-mode. Very good discussion there.
Atos Syntel
IN
Above link redirects to https://collaborate.pega.com/
Accepted Solution
Pegasystems Inc.
IN
Hi Dilipan,
The following link should help you obtain the information Kevin was referring to:
diff betw advanced agent mode and standard agent mode
Hope this helps. Please feel free to write to us in case you face difficulties.
~Vidyaranjan A V | Community Moderator | Pegasystems Inc.