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Question

 Anuj Newrekar (AnujN348)
Infosys

Infosys
AU
AnujN348 Member since 2016 75 posts
Infosys
Posted: Sep 19, 2018
Last activity: Sep 20, 2018
Posted: 19 Sep 2018 10:24 EDT
Last activity: 20 Sep 2018 13:53 EDT
Closed

Implement auto queue management in Advanced agent

Can anybody tell me how to implement Auto Queue management in advanced agents ? What would be the activity steps ?

***Edited by Moderator Marissa to update platform capability tags****

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Low-Code App Development
Java and Activities

Posted: 6 years ago
Posted: 20 Sep 2018 13:53 EDT
Kurt Waltz (KurtW_GCS)
PEGA
Senior Principal Engineer, Technical Support, Industry Apps
Pegasystems Inc.
US

Hi,

This isn't something I've personally tried, but the below posts seem related, and might be helpful:

https://community1.pega.com/community/product-support/question/how-do-you-implement-agent-queue-functionality-advanced-agents

https://collaborate.pega.com/question/auto-queue-management-advanced-agent

Hope this helps!

-Kurt

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