Question
M1 Ltd
SG
Last activity: 20 Apr 2016 4:38 EDT
Unable to login to Cordiant Marketing Director with Administrator
Hi,
I am not sure what had happened. Out of the blue, I am not able to login to Cordiant Marketing Director as Administrator. I am able to see the "Connection" as CMSP, i.e. my front end is able to communicated with the server, but I am unable to login.
Please advise what should I do to revert the situation.
Regards.
M1 Ltd
SG
Hello Shri,
I only able to see the administrator.log up to last successful login on another PC at 12:02pm. I am not able to see any log created/updated for administrator.
Regards,
Taw Sern
x 1335
M1 Ltd
SG
Hello Shri,
This is the error message prompted after I attempted with an invalid password, and then delete the password.
I am not sure what does it means.
Regards,
Taw Sern
x 1335
M1 Ltd
SG
Strange, after seeing this message, I closed the application and start the application again, everything seems to get back to normal; I am able to logon using Administrator ID again.
Please help to investigate/suggest what is the possible cause for this error.
Regards,
Taw Sern
x 1335
Hi Taw Sem,
Its good to know that you can now able to login to the Marketing Director. Based on the screenshot it is difficult to predict what could have happen. But the error message (-1005) if confirmed from the log if it is ORA-1005 then the password you have supplied is incorrect. The password might have went as NULL. If you face the similar issue again in future you can capture the TCP dump that would help to investigate data being sent from client to server.
Regards
Shri