SLA for sub-flow
I have a scenario where I have main flow A from where sub-flow SubA is called.
The requirement is that I need to define SLA for the sub-flow. Usually for starter flows we define SLA in model rule of workflow and overallsla takes care of the SLA functionlity. Also we use standard properties pySLAoal ,pySLADeadline etc to display Goal, Deadline etc.
1. If we associate the SLA rule with sub-flow, would Overall SLA still come into picture?
2.For this requirement, I need to show the sub-flow Goal and Deadline values in the section header when work object is processing through assignments of this sub-flow .What properties can be used to refer to Goal and Deadline values in this scenario?
Or
What is the alternate/best way to implement this?
Pegasystems Inc.
JP
SLA only applies to an Assignment, you can not configure an SLA for a flow.
The over all SLA for a Work Object is actually an assignment automatically created behind the scene when the Work object is created.
Pega
IN
Hi Sachin,
In the process tab of the flow we can refer SLA,
Enter a service level to associate a goal and deadline with this process. The service level when the process begins and ends when the process is complete or otherwise stopped.