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 Chaitra Kamaraju (ChaitraKVL)
PEGA
Senior Manager, Product Management, Live Data
Pegasystems Inc.
IN
ChaitraKVL Member since 2011 13 posts
PEGA
Posted: Feb 12, 2016
Last activity: Apr 6, 2018
Posted: 12 Feb 2016 16:31 EST
Last activity: 6 Apr 2018 19:26 EDT
Closed

Re-implementing tear-off in Customer Service (CS)

Hi,

The upgrade is being performed from 6.1 to 7.1.9 with the CS being 7.1.4.

The new Interaction Portal doesn't support tear-offf, but the business is used to work with tear-off and want that even after upgrade to Pega 7.

What could be the possible approaches and how can we achieve it.

Any experiences or inputs on this would be helpful.



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Updates

Posted: 8 years ago
Posted: 16 Feb 2016 1:40 EST
Dhevendra Earva (earvd)
PEGA
Senior Director of Cloud Engineering
Pegasystems Inc.
IN

There is no alternate available for the Tear-off. Customers need to redesign this functionality.

In one of the customer scenario after upgrade we have created a tab in the perform harness to show the 360 view of the customer with collapsible sections.

 

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