Discussion
Not able to perform the checkout by a particular user:
One particular user(X) was not able to do the Check out the rule or ‘Save as’ the section rule(A), But other users(Y & Z) was able to perform the private Check out the rule or ‘Save as’ the section rule(A).
1. The below error messages are triggered while performing the Check-out by X User:
Check out failed. Unable to save original record that was to be checked out.
Status: ** Check out failed. Unable to save original record that was to be checked out.
2. Error Message while performing the ‘Save as’ on the rule by X User:
Condition for visibility: ** when tag: Class Name.XXXX is not recognized as either a valid Rule-Obj-When or Rule-Obj-Property rule
3. Revalidate and Save of the Section rule(A):
- Error triggered for User X only
The issue was resolved when we create when rule (XXXX) (as a placeholder) in the highlighted class name. But the user Y & Z was able to perform all the operation without the creation when rule (XXXX). All the configuration were same for all the users. Could someone provide the solution for the User X to perform the action without creating the when rule.
Observation via Tracer while performing private check-out for the different users:
User X – pyIncludedRuleXML is captured while performing the check-out
User Y & Z – pyIncludedRuleXML is not captured
Pegasystems Inc.
IN
is the specific operator enabled with option "Allow rule check out" under security tab of operator rule form?
can we quick test by checking out the rule using OOTB RULE-OBJ-ACTIVITY RULE- PZPRIVATECHECKOUT?
and does the operator has PegaRULES:SysAdm4 role?
Tata Consultancy Services Ltd
AU
Thanks Phani for the quick response. But i was not able to do the check-out. Please find the below summary:
Scenario 1: "Allow rule check out" option is enabled for the operator and particular Ruleset respectively
Scenario 2: using OOTB RULE-OBJ-ACTIVITY RULE- PZPRIVATECHECKOUT (Status - Open Failed)
Scenario 3: PegaRULES:SysAdm4 role is enabled for all the operators
Note:
- rule is not in locked RuleSet versions or checked out by others
- quick update - the issue is related to check-out option only, not for private check-out
Pegasystems Inc.
IN
would it make sense to re-create the operator or do a save-as of record from working operator rule? also does this specific operator has any specific checkouts?
Valcon B.V.
NL
Can you please check, if there is any section included in the section mentioned and whether the included section(if any) is checked-out or any other discrepancies between the users?
-Pavan
