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Discussion

 Rakesh Bommisetty (bommr1)
PEGA
Fellow Cloud Architect, Management Plane Services
Pegasystems Inc.
IN
bommr1 Member since 2015 8 posts
PEGA
Posted: Aug 7, 2015
Last activity: Apr 6, 2018
Posted: 7 Aug 2015 3:38 EDT
Last activity: 6 Apr 2018 19:26 EDT
Closed

Not able to login after doing upgrade from PRPC 6.1 SP2 to 7.1.8

Hi Team,

I'm not able to login to PRPC 7.1.8 after upgrading from PRPC 6.1 SP2. Can you please tell me what could be a possible issue.

Regards,

Rakesh Bommisetty



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Updates

Posted: 9 years ago
Posted: 7 Aug 2015 5:28 EDT
Rakesh Bommisetty (bommr1)
PEGA
Fellow Cloud Architect, Management Plane Services
Pegasystems Inc.
IN

Hi,

Please find below for the log exception.

 

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Hi,

Please find below for the log exception.

 

2015-07-06 16:49:08,222 [             TE-3768] [          ] [                    ] [                    ] (pboard.StorageStreamCommonImpl) INFO    - Storage stream version is 7
2015-07-06 16:49:10,531 [AD_DECLARATIVECOMMON] [  STANDARD] [                    ] [                    ] (   external.async.IStartupTask) INFO    - load getDeclarativeCommon  ..starting
2015-07-06 16:49:10,547 [EPAGEDEFINITIONCACHE] [  STANDARD] [                    ] [                    ] (   external.async.IStartupTask) INFO    - load Declarative Page Definition Cache  ..starting
2015-07-06 16:49:10,531 [ LOAD_INSTANCEFILTER] [  STANDARD] [                    ] [                    ] (   external.async.IStartupTask) INFO    - load instance filter  ..starting
2015-07-06 16:49:10,547 [ LOAD_INSTANCEFILTER] [  STANDARD] [                    ] [                    ] (al.access.InstanceExistsFilter) INFO    - Scanning instance ids
2015-07-06 16:49:10,547 [AD_DECLARATIVECOMMON] [  STANDARD] [                    ] [                    ] (   external.async.IStartupTask) INFO    - load getDeclarativeCommon  ..done
2015-07-06 16:49:12,856 [EPAGEDEFINITIONCACHE] [  STANDARD] [                    ] [                    ] (   external.async.IStartupTask) INFO    - load Declarative Page Definition Cache  ..done
2015-07-06 16:49:36,911 [ LOAD_INSTANCEFILTER] [  STANDARD] [                    ] [                    ] (al.access.InstanceExistsFilter) INFO    - Added 153698 entries to the instance exists filter in 26.3640000 seconds with a false positive rate of 0.001
2015-07-06 16:49:36,911 [ LOAD_INSTANCEFILTER] [  STANDARD] [                    ] [                    ] (   external.async.IStartupTask) INFO    - load instance filter  ..done
2015-07-06 16:49:37,083 [             TE-3768] [  STANDARD] [                    ] [                    ] (      internal.mgmt.PRNodeImpl) INFO    - Node Identification: "TE-3768 pega 2015-07-06 11:18:54.650 GMT"; Node Id: 076959279c43a073ab81d169715f897c
2015-07-06 16:49:37,083 [             TE-3768] [  STANDARD] [                    ] [                    ] (      internal.mgmt.PRNodeImpl) INFO    - Starts joining cluster
2015-07-06 16:49:37,301 [             TE-3768] [  STANDARD] [                    ] [                    ] (      internal.mgmt.Executable) ERROR   - Exception
java.lang.NullPointerException
 at com.pega.pegarules.generation.internal.PRGenProviderImpl.get(PRGenProviderImpl.java:474)
 at com.pega.pegarules.session.internal.mgmt.Executable.evaluateWhen(Executable.java:4176)
 at com.pega.pegarules.exec.internal.basic.dictionary.AccessInfoConclusion.evaluateConditions(AccessInfoConclusion.java:936)
 at com.pega.pegarules.exec.internal.basic.dictionary.AccessInfoConclusion.evaluate(AccessInfoConclusion.java:808)
 at com.pega.pegarules.session.internal.authorization.access.AccessEvaluator.haveAccess(AccessEvaluator.java:179)
 at com.pega.pegarules.session.internal.authorization.access.AccessEvaluator.haveAccessWithFrame(AccessEvaluator.java:607)
 at com.pega.pegarules.session.internal.authorization.Authorization.haveAccessWithFrame(Authorization.java:1918)
 at com.pega.pegarules.data.internal.access.Saver.checkSecurity(Saver.java:701)
 at com.pega.pegarules.data.internal.access.Saver.save(Saver.java:598)
 at com.pega.pegarules.data.internal.access.DatabaseImpl.save(DatabaseImpl.java:5045)
 at com.pega.pegarules.data.internal.access.DatabaseImpl.save(DatabaseImpl.java:5031)
 at com.pega.pegarules.data.internal.access.DatabaseImpl.save(DatabaseImpl.java:5023)
 at com.pega.pegarules.exec.internal.basic.SystemSettingsImpl.setDynamic(SystemSettingsImpl.java:356)
 at com.pega.pegarules.cluster.internal.PRClusterImpl.getClusterName(PRClusterImpl.java:323)
 at com.pega.pegarules.cluster.internal.PRClusterHazelcastImpl.configureHazelcast(PRClusterHazelcastImpl.java:527)
 at com.pega.pegarules.cluster.internal.PRClusterHazelcastImpl.initialize(PRClusterHazelcastImpl.java:400)
 at com.pega.pegarules.cluster.internal.PRClusterImpl.getInstance(PRClusterImpl.java:143)
 at com.pega.pegarules.cluster.internal.PRClusterProviderImpl.getInstance(PRClusterProviderImpl.java:89)
 at com.pega.pegarules.session.internal.mgmt.PRNodeImpl.joinCluster(PRNodeImpl.java:2376)
 at com.pega.pegarules.session.internal.mgmt.PRNodeImpl.initializeSystem(PRNodeImpl.java:1012)
 at com.pega.pegarules.session.internal.mgmt.PREnvironment.getThreadAndInitialize(PREnvironment.java:373)
 at com.pega.pegarules.session.internal.PRSessionProviderImpl.getThreadAndInitialize(PRSessionProviderImpl.java:1998)
 at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineStartup.initEngine(EngineStartup.java:664)
 at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl._initEngine_privact(EngineImpl.java:165)
 at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.doStartup(EngineImpl.java:138)
 at com.pega.pegarules.web.servlet.WebAppLifeCycleListener._contextInitialized_privact(WebAppLifeCycleListener.java:311)
 at com.pega.pegarules.web.servlet.WebAppLifeCycleListener.contextInitialized(WebAppLifeCycleListener.java:218)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
 at java.lang.reflect.Method.invoke(Method.java:606)
 at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:367)
 at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:408)
 at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingThrowable(AppServerBridgeToPega.java:223)
 at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethod(AppServerBridgeToPega.java:272)
 at com.pega.pegarules.internal.web.servlet.WebAppLifeCycleListenerBoot.contextInitialized(WebAppLifeCycleListenerBoot.java:83)
 at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:4887)
 at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5381)
 at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)
 at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:901)
 at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:877)
 at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:633)
 at org.apache.catalina.startup.HostConfig.deployWAR(HostConfig.java:977)
 at org.apache.catalina.startup.HostConfig$DeployWar.run(HostConfig.java:1655)
 at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:471)
 at java.util.concurrent.FutureTask.run(FutureTask.java:262)
 at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
 at java.lang.Thread.run(Thread.java:745)
2015-07-06 16:49:37,332 [             TE-3768] [  STANDARD] [                    ] [                    ] (      etier.impl.EngineStartup) ERROR   - PegaRULES initialization failed. Server: TE-3768
com.pega.pegarules.pub.context.InitializationFailedError: PRNodeImpl init failed
 at com.pega.pegarules.session.internal.mgmt.PREnvironment.getThreadAndInitialize(PREnvironment.java:394)
 at com.pega.pegarules.session.internal.PRSessionProviderImpl.getThreadAndInitialize(PRSessionProviderImpl.java:1998)
 at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineStartup.initEngine(EngineStartup.java:664)
 at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl._initEngine_privact(EngineImpl.java:165)
 at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.doStartup(EngineImpl.java:138)
 at com.pega.pegarules.web.servlet.WebAppLifeCycleListener._contextInitialized_privact(WebAppLifeCycleListener.java:311)
 at com.pega.pegarules.web.servlet.WebAppLifeCycleListener.contextInitialized(WebAppLifeCycleListener.java:218)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
 at java.lang.reflect.Method.invoke(Method.java:606)
 at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:367)
 at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:408)
 at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingThrowable(AppServerBridgeToPega.java:223)
 at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethod(AppServerBridgeToPega.java:272)
 at com.pega.pegarules.internal.web.servlet.WebAppLifeCycleListenerBoot.contextInitialized(WebAppLifeCycleListenerBoot.java:83)
 at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:4887)
 at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5381)
 at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)
 at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:901)
 at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:877)
 at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:633)
 at org.apache.catalina.startup.HostConfig.deployWAR(HostConfig.java:977)
 at org.apache.catalina.startup.HostConfig$DeployWar.run(HostConfig.java:1655)
 at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:471)
 at java.util.concurrent.FutureTask.run(FutureTask.java:262)
 at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
 at java.lang.Thread.run(Thread.java:745)
Caused by: com.pega.pegarules.pub.runtime.IndeterminateConditionalException: Executable.evaluateWhen-Exception Encountered a :java.lang.NullPointerException
 at com.pega.pegarules.session.internal.mgmt.Executable.evaluateWhen(Executable.java:4226)
 at com.pega.pegarules.exec.internal.basic.dictionary.AccessInfoConclusion.evaluateConditions(AccessInfoConclusion.java:936)
 at com.pega.pegarules.exec.internal.basic.dictionary.AccessInfoConclusion.evaluate(AccessInfoConclusion.java:808)
 at com.pega.pegarules.session.internal.authorization.access.AccessEvaluator.haveAccess(AccessEvaluator.java:179)
 at com.pega.pegarules.session.internal.authorization.access.AccessEvaluator.haveAccessWithFrame(AccessEvaluator.java:607)
 at com.pega.pegarules.session.internal.authorization.Authorization.haveAccessWithFrame(Authorization.java:1918)
 at com.pega.pegarules.data.internal.access.Saver.checkSecurity(Saver.java:701)
 at com.pega.pegarules.data.internal.access.Saver.save(Saver.java:598)
 at com.pega.pegarules.data.internal.access.DatabaseImpl.save(DatabaseImpl.java:5045)
 at com.pega.pegarules.data.internal.access.DatabaseImpl.save(DatabaseImpl.java:5031)
 at com.pega.pegarules.data.internal.access.DatabaseImpl.save(DatabaseImpl.java:5023)
 at com.pega.pegarules.exec.internal.basic.SystemSettingsImpl.setDynamic(SystemSettingsImpl.java:356)
 at com.pega.pegarules.cluster.internal.PRClusterImpl.getClusterName(PRClusterImpl.java:323)
 at com.pega.pegarules.cluster.internal.PRClusterHazelcastImpl.configureHazelcast(PRClusterHazelcastImpl.java:527)
 at com.pega.pegarules.cluster.internal.PRClusterHazelcastImpl.initialize(PRClusterHazelcastImpl.java:400)
 at com.pega.pegarules.cluster.internal.PRClusterImpl.getInstance(PRClusterImpl.java:143)
 at com.pega.pegarules.cluster.internal.PRClusterProviderImpl.getInstance(PRClusterProviderImpl.java:89)
 at com.pega.pegarules.session.internal.mgmt.PRNodeImpl.joinCluster(PRNodeImpl.java:2376)
 at com.pega.pegarules.session.internal.mgmt.PRNodeImpl.initializeSystem(PRNodeImpl.java:1012)
 at com.pega.pegarules.session.internal.mgmt.PREnvironment.getThreadAndInitialize(PREnvironment.java:373)
 ... 28 more
Caused by: java.lang.NullPointerException
 at com.pega.pegarules.generation.internal.PRGenProviderImpl.get(PRGenProviderImpl.java:474)
 at com.pega.pegarules.session.internal.mgmt.Executable.evaluateWhen(Executable.java:4176)
 ... 47 more
2015-07-06 16:49:37,348 [             TE-3768] [  STANDARD] [                    ] [                    ] (      etier.impl.EngineStartup) INFO    - PegaRULES initialization failed. Server: TE-3768
2015-07-06 16:49:37,348 [             TE-3768] [  STANDARD] [                    ] [                    ] (ervlet.WebAppLifeCycleListener) ERROR   - Enterprise tier failed to initialize properly, PegaRULES not available
2015-07-06 16:49:37,348 [             TE-3768] [  STANDARD] [                    ] [                    ] (ervlet.WebAppLifeCycleListener) INFO    - Web Tier initialization is complete.
 

Regards,

Rakesh Bommisetty


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Posted: 9 years ago
Posted: 7 Aug 2015 5:30 EDT
Rakesh Bommisetty (bommr1)
PEGA
Fellow Cloud Architect, Management Plane Services
Pegasystems Inc.
IN

Hi Ravi,

Default browser type Authentication mechanism is in place.

 

Regards,

Rakesh Bommisetty

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Posted: 9 years ago
Posted: 7 Aug 2015 7:57 EDT
Rakesh Bommisetty (bommr1)
PEGA
Fellow Cloud Architect, Management Plane Services
Pegasystems Inc.
IN

Hi Ravi,

Server started, but PRPC initilization itself is failing.

We tried changing the system name from default "Pega" to "prpc" by configuring default system settings in prconfig.xml

Added:

<env name="Identification/SystemName" value="prpc" />

After this we are able to login to PRPC.

Show More

Hi Ravi,

Server started, but PRPC initilization itself is failing.

We tried changing the system name from default "Pega" to "prpc" by configuring default system settings in prconfig.xml

Added:

<env name="Identification/SystemName" value="prpc" />

After this we are able to login to PRPC.

On checking the configuration of System Name "pega: Batch: it is found that the custom access group was mapped under Access Groups. Ideally the Access Group for the Requestor Type: Batch should be PRPC:Agents. After changing the Access Group to PRPC:Agents, we are able to login with System Name Pega as well.

 

Regards,

Rakesh Bommisetty


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Posted: 9 years ago
Posted: 31 Aug 2015 22:16 EDT
Sandesh Chauhan (chaus4)
PEGA
Senior System Architect
Pegasystems Inc.
IN

Hi,

Please help us with our post Pega 7 upgrade issue. We do not see Pega login page, error "web page not found". We had to change the system name to prpc in prconfig file and then we were able to get in. What could be the issue with our System name? Any help is appreciated.

 

Thanks.

 

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