Discussion
Pegasystems Inc.
US
Last activity: 4 Oct 2018 13:54 EDT
How to report PDN issues
How to report PDN issues if you are a Pega customer
- Click the Feedback control (image file atached) that appears near the bottom right of most PDN pages.
- Complete the Feedback form and click Submit to report problems or ask questions about PDN features and functionality.
- Name Type your name.
- Email Type your email address.
- Feedback Type Select a type from the list.
- Browser Select the browser that you are using from the list.
- URL to Page Link to the PDN page in question.
- Feedback Write a clear concise description. Provide links when appropriate.
- Screenshot #1 Attach a file to illustrate your issue, bug, or question.
- Screenshot #2 Attach a file to illustrate your issue, bug, or question.
***Updated by Moderator: Marissa to add category***
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Updated: 3 Mar 2017 13:41 EST
Perficient
US
Under my Organization(BETA) on PDN main page. I should be under NYL and can't open a ticket. I also lost courses in the pega Academy
email =
***Updated by Moderator: Marissa to remove personal information (email address) from post***
Pegasystems Inc.
US
Hi John,
By "can't open a ticket", do you mean that when you click the PDN Feedback control (black button, white text on the right side of the PDN page), the PDN Feedback form does NOT display for you to complete?
If the Feedback control works (opens the Feedback form) . . .
You should submit a Feedback item for each problem that you identify here:
- My Organization problem
- Pega Academy courses lost
Be as complete as possible and attach screenshots to your Feedback items if possible or appropriate.
Thanks!
-Mary
John Lewis PLC
GB
Hi Mary,
I'm facing concerns with raising a SR
I happen to get stuck here:
I goto 'Resources' -> 'report an issue with MSP'-> I type my concern in the box below and click 'submit'-> but end up nowhere.
Request you to advice.
Pegasystems Inc.
IN
Hello!
Are you able to see if you are linked to any account? 
If not, please contact the Pega Global Customer Support team through the numbers listed here: https://community.pega.com/contact-us
Regards,
Pegasystems Inc.
US
Hi John,
Confirming Lochan, let me ask if you fulfill both of the following conditions:
Are you affiliated with a Pega Account ?
Are you are an Authorized Account Contact?
From your screenshots, it looks as if you have not selected an Account.
To submit SRs, you must (1) be affiliated with a Pega Account and (2) be an Authorized Account Contact for your account.
See the customer handbook, Support @ Pega, https://collaborate.pega.com/discussion/cpm-themes-support-pega-7.
Find this handbook on the PDN > Support > Product Support page under Resources.
Let us know how you fare!
-Mary
Updated: 20 Jun 2018 5:30 EDT
Aaseya IT Services Pvt. Ltd.
IN
hi Mary,
I have recently changed my organization so I wanted to change my login Email id. I have opened new account with new email id on 17 may but my account is still not activated as I have not received mail to this new id for account activation. Could you please help me with it?
<edited by mod to remove personal email>
Pegasystems Inc.
IN
Hi Payal,
Please use the black feedback button on the right side of this browser window to report this. Please select the option, "Resolve a problem with my Pega account" in the "What do you want to do?" field.
Let us know for any updates.
Regards,
Aaseya IT Services Pvt. Ltd.
IN
hello Lochan,
Thanks for the response.
I am not able to access Feedback form from old account as my account has limited access as my old email id is disabled so confirmation emails from pdn are bouncing back. I will not be able to do it from new account as account is not activated yet.
Pegasystems Inc.
IN
Hi Payal,
Please report this through an email to [email protected]. I see that you have created a new post for the same. I have added the same update on your post: Not being able to activate my account: pending to receive the activation link
Infosys Ltd
IN
hello Lochan,
I am not receiving any response after sending mail to [email protected]. It will be really great if I can get help in activation of my new account as I am having very restrictive access with my old account.
Pegasystems Inc.
US
PayalC20,
The correct email address is [email protected]. Your first email attempt should have given you the new email address.
Please try again using the new email address.
-Mary