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 Veera Reddy Saddala (VeeraReddySaddala)
AI4Process
Veera Reddy Saddala
AI4Process
GB
VeeraReddySaddala Member since 2015 23 posts
AI4Process
Posted: Nov 9, 2015
Last activity: Nov 22, 2015
Posted: 9 Nov 2015 1:58 EST
Last activity: 22 Nov 2015 13:44 EST
Closed

How to remove Defalut SLA message from UI?

How can we remove the default SLA message from the display? When we open a case the screen displays "SLA to Resolve Exception: The deadline was 1 day, 6 hours ago" with red background.

Please help me to find the setting to remove this message.

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Posted: 9 years ago
Posted: 9 Nov 2015 8:49 EST
Veera Reddy Saddala (VeeraReddySaddala)
AI4Process
Veera Reddy Saddala
AI4Process
GB

The SLA banner along with the confirmation message and case summary stores in

Work-pyCaseMessage OOTB section. We can control the display by copying (save as) it to our application.

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