How to get rid of OOTB alert message
Hi,
we are getting below OOTB alert message whenever trying to open a WO/case which is already opened, we need to get rid of it .
Is there any script to disable it ?
"Application :SalesMgmt
Sales(S-93) is already Open.
would you like to reopen the item and lose any unsaved changes? "
Thanks,
Brahmesh,
Pegasystems Inc.
IN
Please include OOTB section rule 'pxDisableClientDirtyDetection' in your harness. [it would affect all the scenarios - quick note] and share your observations, Thank you!
Areteans Technology
IN
Hello Brahmesh,
pega_desktop_docgadget.js has the function showConflictDialog which is triggered when opening a workobject,assignment or wizard etc . The JS check for a conflict window using checkKeyConflict and if it finds one existing tab for the case you are trying to open, it shows the window using showConflictDialog function.
The html which comes in the pop up is from CompositePortalConflict. Now since all these rules are final rules, I recommend you take this analysis and talk to Pega PS team to provide a customization for you.
Thanks,
Ashok
Morgan Stanley
CA
I had a similar issue , where I had to stop the discard pop up from coming when I closed a WO.
I added pxDisableClientDirtyDetection in the corresponding harness and it worked like magic!!