I just want to echo that this happened to me as well, and I was following the guide as close to the letter as possible. I wish I could remember exactly what I did that resolved this.

~Dean

FYI, I started over (just named everything with a 2 after it) and it worked, but when I compare the two sets of rules I cannot find any differences.

The important thing here though is that I would like to have a methodology to debug and correct the error, but unfortunately the course so far has not provided this.  Anyone out there who can help with any pointers, I would very much appreciate it.

One thing that I did encounter, and maybe when I dealt with this problem the above was resolved, was I had flows in Onboarding that had mismatched key values and labels. So, I would use the stage designer and have things looking a certain way, save, and then upon commit and refreshing the view...the step names would change.

So I went through every flow record in Onboarding, and made sure that the "key" (aka id) matched what I think is the label (excepting spaces) and I found quite a few that didn't match and a handful of "extra" flows were created when I had made steps for each evaluation period (which I had already switched to a single step with multiple assignments) and those flow names were all truncated.

So, if you are curious...take a look at all the flows in your original Onboarding case and see if you have a) extra flows and b) IDs match labels.  You can click on the label to edit it (the bigger text) so I updated all the flow labels to match their IDs and then deleted out all the "extra" flows with truncated names.

Not sure if this happened to you, but after I did that, my case creation woes were over.

Dean

I have now deleted everything from the onboarding case and created a new stage (Test Stage) with a new step (Test Step)

I have removed virtually all rules from this case.  There is still something different though because the class edit screen for the new working case shows the type being "Concrete" and greyed out.  While the broken case shows the type being "Concrete" but for some reason I can still change it to abstract (even if I add a form and section to "Test Step")

I'm curious.

"The class edit screen for the new working case..."

Did you create a new case type, or are you still working in the Onboarding case type and simply adding new stages to it?

Also, (I may have missed it), is this happening when you first try to create an Onboarding case? It looks like it is.

p.s. What drives the class type being greyed out, or not, is if any instances of a case type have been instantiated. If any were, it will be greayed out.

p.p.s We did a proof-of-concept for adding troubleshooting into the exercise guides. It blew up into this huge thing really quickly. The possible issues, and variations of those issues, was infinite. It seemed best to let folks post to the forums.

eddie

I just had this issue re-occur, and the only files I had open (and I am pretty sure I didn't touch any) were related to the data class for HR Plan. IE had frozen earlier. I cleared my browser cache and a few other things trying to find how to clear my browser cache ;) and that seemed to clear up the issue.

I didn't even have a pyWorkPage in the clipboard.

Well, I can see where it's failing: step 17 in an activity named createWorkPage. And I can follow the thread starting with the pyDefault case type record, then on into pyCaseManagementDefault work parties record, etc. 

I checked the PDN and this particular error has been reported before, albeit with no resolutions posted. I'll take a look at support tickets to see if it's been reported there, but for now I offer this up to anyone who may have figured out a way to resolve this error.

One last thing. I am assuming you are using the online exercise system. Send a note to [email protected] and ask them to restart your exercise environment. ReSTART not reSET - because if they reset it you will lose everything. Not sure it will make a difference but Ctl-Alt-Del could probably make the sun rise in the west and set in the east; no one's ever tried.

I will report back my findings from the support site search.

sorry I couldn't be of more help. 

eddie

Ok, so @BramK998,

What happens if you:

Dump the cache in IE? Then try to create a case

Try creating a case using Chrome?

eddie

Never give an Apple fan-boi an opportunity like that ;)

OMG, the temptation

Sorry it wasn't clear earlier, but I resolved this by clearing the IE browser cache as best I can tell. I had to log back in to the exercise environment (which I assume is NOT a reSTART).  Hope this is helpful. 

Basically IE froze.

Then I had the problem

Then I cleared the IE browser cache

Closed all IE windows

Restarted IE, re-logged in to exercise environment

Hopefully someone can verify that (since I did click on some IE options while looking for the "clear cache" option

Clearing my cache fixed this error for me as well.

I had a similar issue and clearing IE cache fixed this error for me as well.

I had a similar problem and I happen to find this forum post.

clearing the IE cache helped resolve the issue.