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 Nathan Ptak (NathanP4)
National Express

National Express
US
NathanP4 Member since 2015 1 post
National Express
Posted: Jul 20, 2015
Last activity: Jul 20, 2015
Posted: 20 Jul 2015 11:16 EDT
Last activity: 20 Jul 2015 23:35 EDT
Closed

Agent schedule won't be created

Hi,

I have created an agent in our Pega 7 environment, but an agent schedule will not generate for it. We have other existing agent schedules but one will not generate for this specific agent. I have checked that it is enabled everywhere and have messed with interval times to get it to work, but still nothing. Any thoughts on the solution are much appreciated.

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Posted: 9 years ago
Posted: 20 Jul 2015 23:35 EDT
Vamshi Krishna (VamshiKassety)
Services Australia
Vamshi Krishna
Services Australia
AU

Hi NathanP4,

 

Could you confirm the following checks are enabled?

For Agent Rule, under ScheduleD Agent section, last column named "Enable". Ensure that the check box is Checked. In addition, in the same rule, we have another section named "AGENT-WIDE SETTINGS", here we would have another check box "Enable this agent", ensure that this check box is checked.

 

If both of these are checked with in 10 mins, you should be able to see Agent Schedules created.

 

Vamshi

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