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 Arul Vijay Paulraj (Gooner007)
Cognizant Technology Solutions

Cognizant Technology Solutions
IN
Gooner007 Member since 2010 15 posts
Cognizant Technology Solutions
Posted: Apr 13, 2015
Last activity: Apr 17, 2015
Posted: 13 Apr 2015 17:41 EDT
Last activity: 17 Apr 2015 13:36 EDT
Closed

Agent Schedule Issue

Hi,

we recently Migrated our Application from 5.5 to 7.1.5 . After our Migration our Agents timings are having issues. we have set our Agent Time as 11.30 PM EST . But in SMA it is getting reflected as 11.30 PM CDT. So because of this this agent is running at 12.30 AM EST (11.30 PM CDT) . I have tried to change the timing and the time zone in both Agent and Agent Schedule. But Only the time is getting changed. (ie) if i change the time from 11.30 EST to 10.30 EST then in SMA it is getting updated as 10.30 CDT

Anyone faced this issue? Any Soultion? 

Thanks in advance. 

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Posted: 9 years ago
Posted: 15 Apr 2015 19:28 EDT
Arul Vijay Paulraj (Gooner007)
Cognizant Technology Solutions

Cognizant Technology Solutions
IN
Why the server time plays a role if we define the time zone in our agent schedule. Isn't that the function of this?
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