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Question

 Eliza Carlsson (ElizaC17025713)
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None
SE
ElizaC17025713 Member since 2023 1 post
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Posted: Dec 22, 2023
Last activity: Jan 23, 2024
Posted: 22 Dec 2023 5:39 EST
Last activity: 23 Jan 2024 8:00 EST
Closed

Can't delete case type (inifinty 23)

Click on three dots and there is nothing there - no options at all

As you can see there are no options when I click on the three dots and wants to delete a Case type.

***Edited by Moderator Rupashree to add Capability tags***
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Pega Platform 8.8.4
Pega Platform
Case Management

Posted: 2 years ago
Posted: 22 Dec 2023 6:12 EST
Bas Groeneveld (BasRulesMatter)
Sopra Steria
Pega Developer
Sopra Steria
NL

@ElizaC17025713Hi there,
It's working fine for me with a newer Infinity '23 instance:

  • Is this only for the row you're trying to select, or also for the other row?
  • Did you do a trace to see if there's an exception logged? 
  • Does the access group on your operator have administrator access (roles)? (maybe deletion is not allowed and therefor the navigation rule shows no results)
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Posted: 2 years ago
Posted: 4 Jan 2024 8:56 EST
Bas Groeneveld (BasRulesMatter)
Sopra Steria
Pega Developer
Sopra Steria
NL

@ElizaC17025713Since you're new, there's an option called the tracer that allows you to go through the code / rules that are being executed. But, It's not a tool you would often use if you're just starting out.

Did you perhaps delete rules (a case type rule) in dev studio or have your actions been restricted to App Studio? If the latter is true, maybe this is some bug but it's difficult to pinpoint what without following through with specific actions 

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Posted: 2 years ago
Posted: 16 Jan 2024 7:06 EST
Eliza Carlsson (ElizaC17025713)
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None
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@BasRulesMatter Please stop sending email regarding this. Replies are insufficent and referes to other parts as Dev Studio. I'm trying to prepare for certificate and that's only in app studio. 

so please stop replying because it of no help at all :-(

 

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Posted: 2 years ago
Posted: 23 Jan 2024 8:00 EST
Marije Schillern (MarijeSchillern)
MOD
Principal Support Operations Specialist
Pegasystems Inc.
GB

@ElizaC17025713  if you are having issues with the TRIAL VERSION please can you check our  Community Edition FAQs

There is also a support document:

Working with Pega Platform Trial and Community Edition

For support for Pega Platform Trial and Pega Platform Community Edition, email  [email protected]

cc @MattE 

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Posted: 2 years ago
Updated: 2 years ago
Posted: 16 Jan 2024 9:16 EST
Updated: 16 Jan 2024 9:17 EST
Bhumireddy Veera Ashokkumarreddy (Bhumireddy)
Tata Consultancy Services
I.T. Analyst
Tata Consultancy Services
IN

Hi @ElizaC17025713

Could you please try, We have one OOTB Activity to delete case type. just pass the casetype class name so that it will delete the all rules and respective case type.

Activity Name: pxDeleteCaseType this Rule available in @baseclass

Note: This activity is very dangerous; if you are doing some trail or learning purpose, you can try. Otherwise, don't try. I mean it will delete the all rules from the respective class.

I hope this will help you,

Thanks,

Ashok

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